Restaurant Operations Manager

4 weeks ago

Irving, Texas, United States Marriott International Full time
Job Summary

As a Restaurant Senior Operations Manager at Marriott International, you will be responsible for supervising daily Food and Beverage (F&B) shift operations and ensuring compliance with all F&B policies, standards, and procedures. You will manage day-to-day operations, monitor quality, and meet the expectations of customers on a daily basis. Additionally, you will maintain the operating budget and verify that standards and legal obligations are followed.

Candidate Profile

We are seeking an experienced professional with a high school diploma or GED and 5 years of experience in the food and beverage, culinary, or related professional area. Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 3 years of experience is also acceptable.

Core Work Activities
  • Assist in the ordering of F&B supplies, cleaning supplies, and uniforms.
  • Supervise daily Food and Beverage (F&B) shift operation and ensure compliance with all F&B policies, standards, and procedures.
  • Support and supervise an effective monthly self-inspection program.
  • Operate all department equipment as necessary and report malfunction.
  • Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Understand employee positions well enough to perform duties in employees' absence.
  • Develop specific goals and plans to prioritize, organize, and accomplish your work.
  • Monitor and maintain the productivity level of employees.
  • Verify that all team members/supervisors understand the brand-specific philosophy.
  • Maintain the operating budget and verify that standards and legal obligations are followed.
  • Assist supervisors in understanding team members' ever-changing needs and expectations and how to exceed them.
  • Celebrate and foster decisions that result in successes as well as failures.
  • Communicate areas that need attention to staff and follow up to ensure understanding.
  • Coordinate cleaning programs in all F&B areas (e.g., General clean), identifying trends, and making recommendations for improvements.
  • Establish and maintain open, collaborative relationships with employees.
  • Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
  • Follow property-specific second effort and recovery plans.
  • Stay readily available/approachable for all team members.
  • Demonstrate knowledge of the brand-specific service culture.
Providing Exceptional Customer Service
  • Provide services that are above and beyond for customer satisfaction and retention.
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Manage day-to-day operations, verify that quality, standards, and meeting the expectations of the customers on a daily basis.
  • Take proactive approaches when dealing with guest concerns.
  • Set a positive example for guest relations.
  • Stay readily available/approachable for all guests.
  • Review comment cards and guest satisfaction results with employees.
  • Respond in a timely manner to customer service department requests.
Managing and Conducting Human Resource Activities
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Administer the performance appraisal process for direct report managers.
  • Conduct hourly employee performance appraisals according to Standard Operating Procedures.
  • Communicate performance expectations in accordance with job descriptions for each position.
  • Verify that employees are treated fairly and equitably. Strive to improve employee retention.
  • Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Verify that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Interview and hire management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Manage beverage purchasing and control procedures and ensure staff is trained accordingly.
  • Observe service behaviors of employees and provide feedback to individuals and/or managers.
Additional Responsibilities
  • Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Analyze information and evaluate results to choose the best solution and solve problems.
  • Perform hourly job function if necessary.
  • Extend professionalism and courtesy to team members at all times.
  • Comprehend budgets, operating statements, and payroll progress reports.
  • Perform other duties as assigned to meet business needs.

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