Endpoint Support Technician

1 week ago

Riverdale, Georgia, United States Cox Full time
Job Summary

The Endpoint Support Technician I is responsible for providing technical support and maintenance for end-user computing devices, including desktops, laptops, tablets, mobile phones, and peripherals. This role involves installing, configuring, and troubleshooting hardware, software, and network issues for both onsite and remote employees.

Key Responsibilities:
  • Device Provisioning and Installation: Install, configure, and manage end-user devices, provide user training, and maintain detailed asset records.
  • Maintenance and Support: Conduct routine maintenance and deliver 1st/2nd level support for hardware, software, and connectivity issues, both onsite and remotely.
  • Incident Management: Analyze, troubleshoot, and resolve issues; perform root cause analysis; and document solutions in a knowledge base.
  • Customer Service and Communication: Provide exceptional customer support, ensuring users are kept informed of the status of their requests and that all services meet Service Level Agreements (SLAs).
  • Operational Support: Follow standard operating procedures, contribute to daily operational tasks, and suggest improvements to enhance service delivery.
Requirements:
  • High school diploma
  • Proficiency with Windows, Mac, iOS, and Android operating systems
  • Experience with ticketing systems, ITIL practices, change management, and Microsoft Office
  • Technical certifications such as A+, Network+, MCP, MCDST, or ACSP
  • 3-5 years of experience in end-user technical support
  • Associate's degree in a related field
Compensation and Benefits:

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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