Key Holder

2 weeks ago

White Plains, New York, United States Anthropologie Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at Anthropologie. As a Key Holder, you will play a key role in creating a customer-centric environment and supporting the store leadership team in service, selling, and daily processes.

Key Responsibilities
  • Customer Experience
    • Collaborate with the leadership team to cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued.
    • Take initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals.
    • Utilize technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.
  • Leadership + Team Management
    • Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
    • Act as an elevated team member, exercising decision-making skills to support problem-solving and enhancing each customer's experience.
    • Support the training of the associate team, including new hire onboarding.
  • Visual + Business Operations
    • Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
    • Collaborate with key partners to effectively facilitate shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
    • Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates within the store.
  • Communication + Relationships
    • Contribute to an inclusive work environment by actively listening to others and seeking different perspectives.
    • Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback.
    • Provide insights related to the customer and employee experience and communicate feedback to Store Manager.
    • Contribute to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team-building activities.
Requirements
  • Anthropologie brand fan
  • Leadership experience
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization
Perks and Benefits

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more. For additional information, visit www.urbn.com/work-with-us/benefits.

Pay Range

Starting from USD $18.00/Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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