Proton Therapy Navigator

1 week ago

Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time
Proton Care Navigator Job Summary

Covenant Health (Tennessee) is seeking a skilled Proton Care Navigator to join our team at the Thompson Proton Center. As a key member of our proton therapy team, you will play a vital role in ensuring the seamless coordination of care for patients who have completed treatment and are returning for follow-up care.

Key Responsibilities:

  • Schedule follow-up appointments and imaging as indicated in the patient's survivorship follow-up plan.
  • Provide guidance, solutions, and assistance to patients and their families, serving as a primary resource of information for follow-up patients.
  • Ensure a smooth and cohesive operation for follow-up patients, maintaining a positive culture throughout their ongoing care.
  • Effectively communicate with referring providers, clinical staff, multidisciplinary colleagues, patients, and other parties.
  • Review clinic schedules to fill all available appointment slots accurately and in accordance with established clinic-specific guidelines.
  • Prepare and provide patient instructions and appointment details orally and in writing, as defined by department guidelines.
  • Proactively engage patients to identify opportunities for them to benefit from survivorship events, public tours, and other relevant activities.
  • Demonstrate effective and professional communication skills and call handling, including diffusing upset/distressed customers.
  • Demonstrate knowledge of medical terminology and follow policies, procedures, and safety standards.

Requirements:

  • Minimum of two (2) to three (3) years of experience in a medical setting or high-volume customer call center.
  • High school diploma or equivalent required; preference may be given to individuals possessing a Bachelor's degree in a directly-related field from an accredited college or university.

About Covenant Health (Tennessee):

Covenant Health is a community-owned and headquartered healthcare network in Knoxville, Tennessee. We are part of the region's top-performing healthcare network, recognized regionally and nationally for quality and patient satisfaction. Our team is dedicated to providing exceptional care and service to our patients and communities.

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