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Head of Corporate Services

2 months ago

Irvine, California, United States National Corporate Housing Full time
Position Overview: National Corporate Housing is seeking a skilled Director of Operations to lead our dynamic team. This role is pivotal in managing daily sales and operational activities within the office. The ideal candidate will leverage their leadership skills to drive financial performance, enhance market visibility, and foster enduring customer loyalty.

Key Responsibilities:
  • Ensure consistent profitability throughout the year.
  • Recruit, manage, and nurture high-potential team members.
  • Oversee and hold accountable both sales and operations personnel.
  • Facilitate the success of the business development team, including external sales representatives.
  • Engage in sales presentations and client meetings.
  • Meet or exceed guest satisfaction survey targets.
  • Address and resolve client and guest relations issues as necessary.
  • Conduct regular inspections to maintain inventory standards.
  • Enhance market presence and capture market share for the organization.
  • Participate in networking events within the industry and local markets.
  • Establish partnerships with local properties and negotiate terms and rental agreements.
  • Formulate and execute both short- and long-term strategic plans aligned with company objectives.
  • Ensure compliance with company standards and policies.
  • Manage budgets and P&L, actively participating in the budget preparation process.
  • Assess and acquire new housing inventory as required.
  • Perform regular evaluations of housing to ensure compliance with standards.
  • Collaborate with the marketing team to maintain effective marketing materials.
  • Execute additional duties as assigned.
Qualifications:
  • Must be a proactive, independent, and motivated self-starter with a strong drive for success.
  • Demonstrated success in managing teams focused on sales and operations.
  • Exceptional communication and presentation abilities.
  • A Bachelor's Degree is preferred.
  • Experience in relocation, hospitality, property management, corporate housing, travel, or real estate is advantageous.
  • Outstanding customer service skills.
  • Proficiency in MS Office, including Word, Outlook, and Excel.
  • Willingness to travel as needed.
Benefits:
  • Competitive salary with performance-based bonuses.
  • Comprehensive medical, dental, and vision insurance options.
  • 401k plan with discretionary matching.
  • Company-paid life insurance and disability coverage.
  • Unique culture focused on Diversity, Equity, and Inclusion.
  • Award and recognition programs.
  • Generous vacation, sick leave, and paid time off.
  • Wellness initiatives and paid volunteer time.
  • Access to corporate apartments for personal use when available.
National Corporate Housing is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.