Service Engineer

4 hours ago

Livonia, Michigan, United States Shapeways Full time
Job Description

Shapeways is a leading digital manufacturing platform that offers customers access to high-quality manufacturing from start to finish through automation, innovation, and digitization.

The company's purpose-built software, a wide selection of materials and technologies, and global supply chain lower manufacturing barriers and speed delivery of quality products.

As a Jr. Service Engineer at Shapeways, you will play a critical role in maintaining, serving, and operating our most crucial equipment, the printers.

Your responsibilities will include:

  • Performing machine tasks related to daily production, including cleaning high-tech machinery and homogenizing powder for print runs.
  • Service and troubleshooting the machines, setting and executing periodic maintenance.
  • Own machine uptime to reduce equipment failure, identify root causes, create and implement preventative maintenance best practices and improvements to equipment.
  • Identifying, analyzing, scoping, and implementing improvement projects.
  • Creating and maintaining documentation to enable effective knowledge transfer throughout the company.
  • Maintaining and optimizing spare part stock.
  • Quality control execution and improvement (dimensional accuracy, strength testing).
  • Supporting building, training, and coordinating the team to take full ownership of the uptime and quality of the machines.
  • Analyzing and solving complex problems and providing detailed reports to support presentations and/or follow-up.
  • Providing detailed support on the acquisition of new capital equipment expenses process.
  • Establishing and maintaining relationships with the printer OEMs & Service Technician.

Requirements:

  • Vocational or Bachelor's degree in an applicable field (e.g., engineering, mechatronics) preferred.
  • 2+ years of work experience in technical support, troubleshooting, and maintaining equipment, like CNCs and Laser Cutters but preferably, 3D printers.
  • Understanding KPI-driven performance and how to prioritize based on the demands of on-time delivery.
  • Being a constructive team player with good social & communication skills.
  • Being mechanical-minded and able to understand the mechanics of an industrial 3D printer.
  • Having an appetite for learning, teaching, and developing in the manufacturing space.
  • Love to drive change and continuous improvement by taking the initiative and helping others.
  • Being always learning: believing that a job where you're constantly learning is the best kind of job and you're ok with asking for help.
  • Keeping overview easily and work meticulously and organized.

Why Shapeways?

At Shapeways, we believe in living our core values every day, which are the driving force behind our success: One Team, Innovate, Think Critically, Drive Results, Be Passionate.

Benefits and Perks include:

  • Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents.
  • Ownership - Every Shapeways employee will be granted equity in the company.
  • 401(k) with Employer Match - Join the team and we will immediately invest in your future.
  • Parental Leave - Robust paid time off for new parents; both primary and secondary leave.
  • Generous Paid Time Off - Accrued PTO starting on day one, plus additional days off when you're not feeling well, to observe holidays, or just to destress.
  • Wellness - We care about your well-being. From Commuter Benefits to FSA's to a platform to promote financial well-being to gym reimbursement to standing desks to a partnership with One Medical...we've got you covered.
  • Learning & Development - Through continued education/mentorship on the job and our investment in LinkedIn Learning, we're focused on your growth as a working professional.
  • Credit and Discount - Each quarter, employees will earn a $100 credit in their Shapeways account - that's $400 a year This balance may be used in conjunction with the 20% employee discount toward purchasing items from our marketplace.

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