Senior Service Delivery Manager

4 weeks ago


Paramus, New Jersey, United States Juno Search Partners Full time

About Juno Search Partners: As an equal opportunity employer, we strive to create an inclusive and respectful work environment that values diversity and promotes equality of opportunity.

Job Summary: The Senior Service Delivery Manager will lead customer-facing initiatives and ensure seamless interactions between customers and our organization.

Key Responsibilities:

  • Leading customer-facing initiatives and teams
  • Developing and implementing customer service strategies
  • Fielding customer inquiries and resolving issues
  • Coordinating data entry and order processing
  • Ensuring customer satisfaction and loyalty

Requirements:

  • 3-5 years of experience in customer service or a similar role
  • Proven track record of delivering high-quality customer service
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Estimate salary range: $80,000 - $110,000 per year based on experience and qualifications.


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