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Customer Service Liaison

1 week ago


Paramus, New Jersey, United States Gellert Global Group Full time
About Gellert Global Group

Gellert Global Group is a leading North American food importing company with a rich history of over 100 years. Our group consists of several well-established companies that have been providing top-notch services to the food industry.

Job Overview

We are seeking an efficient Customer Account Coordinator who will work under the supervision of a Sales Support Specialist to ensure successful delivery of products to our customers. The ideal candidate will be responsible for processing orders with accuracy, reviewing and escalating order issues as needed.

Key Responsibilities:
  • Process orders accurately and review accordingly
  • Educate Senior Support on pricing and/or inventory levels
  • Collaborate with logistics department to monitor orders
  • Support Senior Support with warehouse transfers
  • Manage customer samples and track their status
  • Add ASNs in customer portal
  • Complete warehouse sheets for new items
  • Resolve Chargebacks with customers and finance teams
Requirements:
  • Minimum 2 years' experience in sales support and/or customer service required
  • Proficiency in Microsoft Office - strong Excel skills a must
  • Ability to prioritize tasks and meet deadlines
  • Excellent verbal and written communication skills
  • Capacity to work independently and as part of a team