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Patient Service Specialist I
2 months ago
We are seeking a highly skilled and detail-oriented Patient Service Specialist I to join our team. As a key member of our administration team, you will be responsible for ensuring smooth day-to-day operations in our physician practice.
Key Responsibilities- Answer and route telephone calls, taking messages and following through with each message to ensure that the appropriate physician/staff member receives the information.
- Provide routine information to callers and give only authorized medical advice from a provider.
- Provide a high level of customer service to all new and existing patients of the practice.
- Create patient cases and document telephone calls and messages into Athena or other EMR.
- Schedule patient appointments and appropriate testing for patients as requested.
- Register patients in EMR and verify information including demographics and obtain accurate health insurance information.
- Collect required insurance co-pays from patients including any prior balances.
- Follow scheduling notes and direct schedules patient visits in other SMG practices as advised.
- Perform pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
- Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
- Perform outreach to select patient groups as directed for patient care and quality measurement/guidelines.
- Schedule specialty appointments/testing as required.
- Perform work in EMR buckets as directed and per practice need.
- Responsible to inform manager of administrative supply needs or assists with ordering.
- Follow up with providers on missing slips and creates claims in Athena.
- Responsible to work assigned revenue cycle buckets as directed.
- Strong customer service excellence expected.
- Excellent communication and interpersonal skills required.
- High School Diploma or equivalent required.
- One to three years as a medical secretary preferred.
- Experience with EMR strongly preferred.
- Experience with Microsoft Office, Word, Excel, and Outlook preferred.
