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Patient Service Specialist

1 month ago

Brighton, United States IASIS Healthcare Full time
Job Title: Patient Service Specialist I

Job Summary:
This position is to function as a member of the administration team and complete assigned daily front-end tasks to ensure smooth day-to-day operations in the SMG physician practice.

Responsibilities:
  • Answer calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information.
  • Provides routine information to callers and gives only authorized medical advice from a provider.
  • Provides a high level of customer service to all new and existing patients of the practice.
  • Creates patient cases and documents telephone calls and messages into Athena or other EMR.
  • Schedules patient appointments and appropriate testing for patients as requested.