Sales Associate

2 days ago

New York, New York, United States The Citizenry Full time
About The Citizenry

The Citizenry is a modern home brand that inspires people to fill their homes with meaningful items crafted by artisans around the world. We believe a design can only be as beautiful as the environment in which it's made, so we demand quality in the products we create and the lives of the artisans we work with.

Job Summary

We're seeking a Sales Associate to play a critical role in our Flagship store in Soho, NYC. In this role, you'll help develop and execute standards of excellence that will be rolled out to all future store locations. You'll be a source of design inspiration and styling advice to customers, as well as a true representative of The Citizenry brand.

Key Responsibilities
  • Deliver an exceptional customer experience and drive business by forming new relationships and engaging with loyal customers
  • Develop, manage, and maintain a client-based business at a high level
  • Serve as a passionate, knowledgeable brand representative and stylist who engages effectively with customers to provide expert home styling advice across all product categories
  • Quickly become an expert on our products, including staying up-to-date on new product/collection launches
  • Know and actively contribute to meeting monthly/quarterly/annual sales goals and KPIs
  • Develop expertise in our POS system and process transactions without errors; execute store opening and closing procedures
  • Actively maintain store and stockroom organization; ensure merchandise on the sales floor meets brand standards
  • Comply effectively with inventory control procedures
  • Push us to proactively identify new opportunities to drive sales, improve customer experience, and create more efficient processes
Requirements
  • Proven 2-3 years (or more) of specialty retail experience at a strong brand
  • Boutique, luxury, or contemporary experience preferred (bonus points for fashion or home decor)
  • Demonstrated ability to drive sales and grow business (bonus points for a track record of over-performing against sales goals)
  • A friendly and energetic personality with an emphasis on delivering exceptional customer service and sales
  • Desire to make a positive impact in the world and the day-to-day team culture
  • Passion for the job and The Citizenry's brand and vision
  • Weekend availability required; flexible working schedule a must, including weekends, events, evenings, etc.
  • Strong written and verbal skills (bonus points for additional language skills)
  • Ability to carry 25-50 lb. boxes as well as bend, reach, lift, and move stock and products

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