Application and Product Support Specialist
6 days ago
Application and Product Support Engineer
Main Function:
The Application and Product Support Engineer position is a pivotal link between our technical solutions and our clients' needs. The primary responsibility is to provide comprehensive technical support and guidance to our customers, sales teams, and contractors. This person plays a vital role in ensuring the successful integration and optimal utilization of our products.
Key Responsibilities:
- Collaborate closely with the sales team to provide technical support for new sales opportunities and leads, including the explanation of product features, installation procedures, and usage guidelines.
- Advise inside and outside sales teams on the technical suitability and availability of existing designs which are compliant with customer requirements and are safe and fit for purpose.
- Identify customer requirements not met by existing systems, initiating new product design work and contributing design inputs and sketches to the engineering team.
- Provide technical advice, training, guidance, and demonstrations to the sales team, contractors, and end users regarding the installation and general use of company products and services.
Requirements:
- Bachelors degree in Mechanical Engineering or related field.
- Minimum of 5 years of experience in technical roles, including product support and application engineering.
- Proficiency in Solidworks for creating complex 3D models, assemblies, and detailed engineering drawings.
- Thorough knowledge or the ability to learn the company's product range and a working knowledge of railway permanent way engineering.
What We Offer:
- Competitive salary range of 80K-90K.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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