Senior Director of User Experience

4 hours ago


Richmond, Virginia, United States RGP Full time
About the Role

We are seeking a seasoned Managing Director/VP of User Experience to lead our Brand Experience (UX) practice, driving strategy, vision, and execution of client digital and business transformation needs. As a visionary leader, you will guide the team in creating industry-leading, award-winning work.

Key Responsibilities
  • Develop and execute user experience strategy, advocating for users throughout the project development cycle.
  • Engage, manage, and ensure exceptional execution of all user experience activities, including research, analysis, planning, and design.
  • Mentor team members in daily project-related activities, promoting user experience and strategy as a practice within the organization.
  • Facilitate workshops rooted in design thinking methodology to discover insights leading to innovative modern solutions.
Requirements
  • 15+ years of professional UX experience or an adjacent field.
  • 10+ years of experience in organizational, team management, and mentorship.
  • Demonstrated ability to sell, project manage UX-related work, and lead a highly effective team.
  • Previous agency or consulting experience a plus.
  • Understanding and experience in different CX and EX tech platforms.
  • A deep understanding of Digital Transformation, Customer Experience, Workplace Automation, Employee Experience, and Service Design.
What We Offer
  • Competitive compensation package, including base pay range of $192,000-$240,000 and incentive compensation.
  • Comprehensive benefits, including medical, dental, vision, life insurance, disability insurance, 401(k) savings plan, and employee stock purchase plan.
  • Professional development program and flexible time off.
  • An inspirational work environment that fosters engagement and continuous skill development.
About RGP

RGP is a global, digital consulting firm committed to creating an inclusive environment for all employees. We believe diversity, equity, and inclusion are critical underpinnings of our shared values and are proud to be an Equal Opportunity Employer.



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