Patient Care Specialist

4 weeks ago


Easton, Pennsylvania, United States Jushi USA Full time

Job Summary

The Dispensary Patient Consultant is a vital role in delivering exceptional customer service and creating a unique shopping experience that drives sales results. This position is responsible for assisting patrons and patients through concierge-level service, ensuring a seamless and personalized experience.

Key Responsibilities

  • Provide outstanding customer service to patrons, answering questions and addressing concerns in a professional and courteous manner.
  • Lead tours of the sales floor, making product recommendations based on ongoing research and knowledge of available products.
  • Retain comprehensive knowledge of patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests.
  • Adhere to product handling procedures, including company safety and health policies, as well as regulatory agency compliance.
  • Maintain a clean and organized store environment by stocking retail items and supplies, sweeping, mopping, and sanitizing.
  • Operate cash registers, computer-based POS systems, and cash drawers.
  • Work collaboratively with the team to ensure sales, guest satisfaction, and compliance goals are met.

Requirements

  • High School diploma or General Education Development (GED) required.
  • Associate or Bachelor's degree in any field preferred.
  • Minimum of 2 years of experience in customer service in retail.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Bilingual in Spanish preferred.
  • Excellent multi-tasking skills, both in-person and over the phone.
  • Occasional local travel may be required.

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