Patient Care Specialist
4 weeks ago
Job Summary
The Dispensary Patient Consultant is a vital role in delivering exceptional customer service and creating a unique shopping experience that drives sales results. This position is responsible for assisting patrons and patients through concierge-level service, ensuring a seamless and personalized experience.
Key Responsibilities
- Provide outstanding customer service to patrons, answering questions and addressing concerns in a professional and courteous manner.
- Lead tours of the sales floor, making product recommendations based on ongoing research and knowledge of available products.
- Retain comprehensive knowledge of patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests.
- Adhere to product handling procedures, including company safety and health policies, as well as regulatory agency compliance.
- Maintain a clean and organized store environment by stocking retail items and supplies, sweeping, mopping, and sanitizing.
- Operate cash registers, computer-based POS systems, and cash drawers.
- Work collaboratively with the team to ensure sales, guest satisfaction, and compliance goals are met.
Requirements
- High School diploma or General Education Development (GED) required.
- Associate or Bachelor's degree in any field preferred.
- Minimum of 2 years of experience in customer service in retail.
- Excellent computer, mathematical, language, and reasoning skills.
- Bilingual in Spanish preferred.
- Excellent multi-tasking skills, both in-person and over the phone.
- Occasional local travel may be required.
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