Patient Care Specialist

2 weeks ago


Easton, Pennsylvania, United States Jushi USA Full time
Job Title: Patient Care Consultant

At Jushi USA, we are seeking a highly skilled and customer-focused Patient Care Consultant to join our team. As a Patient Care Consultant, you will play a vital role in delivering exceptional customer service and creating a unique shopping experience that drives sales results.

Key Responsibilities:
  • Provide outstanding customer service to patrons by answering questions and addressing concerns in a professional and courteous manner.
  • Lead tours of the sales floor, making product recommendations based on ongoing research of available products.
  • Retain comprehensive knowledge of patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests.
  • Abide by product handling procedures, including company safety and health policies, as well as regulatory agency compliance.
  • Maintain a clean and organized store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
  • Operate a cash register, computer-based POS system, and cash drawer.
  • Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines.
Requirements:
  • High School diploma or General Education Development (GED) required.
  • Associate or Bachelor's degree in any field preferred.
  • Minimum of 2 years' experience with customer service in retail.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Bilingual in Spanish preferred.
  • Excellent multi-tasking skills over the phone and in-person.
  • Occasionally requires local travel, as needed.
  • Constantly perform desk-based computer tasks.
  • Frequently sitting.
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds.
  • Occasionally Twist/bend/stoop/squat, kneel/crawl.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Jushi USA is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.



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