Guest Services Representative

1 week ago


Glen Mills, Pennsylvania, United States Residence Inn Philadelphia Glen Mills Full time


Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of Guest Services Representative at Residence Inn Philadelphia/Glen Mills may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a pleasant stay.

Ideal candidates will thrive in a dynamic environment that offers opportunities for personal and professional growth.



Key Responsibilities

  • Handle room reservations through various channels, including in-person, online, and phone inquiries, while addressing guests' needs regarding room availability, amenities, pricing, special requests, and loyalty programs.
  • Address and resolve customer concerns effectively.
  • Collaborate with housekeeping to guarantee rooms are prepared for incoming guests.

Account Management:
Maintain precise records of all guest account details.

  • Welcome guests upon arrival, facilitate check-in and check-out processes, distribute room keys, and collect payment information.

Qualifications

  • Demonstrated customer service excellence, strong interpersonal skills, and effective organizational abilities.
  • Familiarity with Microsoft Office and reservation systems.
  • Ability to manage phone communications and navigate high-pressure situations.
  • High school diploma or equivalent required.
  • Preferred experience of at least one year in the hospitality sector or a related field.


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