Guest Services Representative
1 week ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of Guest Services Representative at Residence Inn Philadelphia/Glen Mills may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a pleasant stay.
Ideal candidates will thrive in a dynamic environment that offers opportunities for personal and professional growth.
Key Responsibilities
- Handle room reservations through various channels, including in-person, online, and phone inquiries, while addressing guests' needs regarding room availability, amenities, pricing, special requests, and loyalty programs.
- Address and resolve customer concerns effectively.
- Collaborate with housekeeping to guarantee rooms are prepared for incoming guests.
Account Management:
Maintain precise records of all guest account details.
- Welcome guests upon arrival, facilitate check-in and check-out processes, distribute room keys, and collect payment information.
Qualifications
- Demonstrated customer service excellence, strong interpersonal skills, and effective organizational abilities.
- Familiarity with Microsoft Office and reservation systems.
- Ability to manage phone communications and navigate high-pressure situations.
- High school diploma or equivalent required.
- Preferred experience of at least one year in the hospitality sector or a related field.
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