Technical Support Specialist
3 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at A Geek To Go, a leading Managed IT Services Provider in Charleston, SC. This is an on-call position that requires reliability, promptness, and excellent communication skills.
About the RoleThis technical support specialist role involves visiting clients in the tri-county area of Charleston, SC, to resolve technical issues with computers, networks, and other IT equipment. You will be working independently, but as part of a dynamic team that values collaboration and customer satisfaction.
Key Responsibilities- Visit clients' locations to troubleshoot and resolve technical issues with computer systems, networks, and other IT equipment
- Provide exceptional customer service, ensuring timely and effective resolutions to clients' technical problems
- Maintain a reliable vehicle for field work, with a valid driver's license and necessary insurance coverage
- Stay up-to-date with the latest technologies, including Windows and Mac operating systems, Android and iOS devices, and networking hardware
- 5+ years of experience in an IT support-related position, preferably in a field technician or desktop support role
- Expert knowledge of system utilities, malware protection, and removal, trans-OS synchronicity
- Ability to lift 30 pounds and navigate stairs, if necessary
- A valid driver's license and reliable vehicle for field work
We offer a competitive hourly rate of $25-$45 per hour, depending on experience. Our benefits package includes:
- Weekly cash payments
- Sales commissions
- Gas allowance
- Bonus swag
We value candidates with a strong passion for technology, excellent customer service skills, and a commitment to delivering high-quality solutions. If you're a motivated and dependable individual with a proven track record in IT support, we encourage you to apply.
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