Technical Integration Specialist

21 hours ago


Charleston, West Virginia, United States Omni Strategic Technologies Inc Full time
Omni Strategic Technologies Inc

We are seeking a seasoned Technical Integration Specialist to join our team as a Strategic Technology Consultant. This role involves collaborating with our managed service clients to drive revenue growth, optimize time utilization, and enhance the bottom line.

The ideal candidate will serve as Omni's strategic partner for managed service clients, enabling our vCIOs/advisors to provide high-level counsel and recommendations. This position also entails supporting and/or resolving help desk tickets and contributing to technical service projects as assigned. Services are delivered both on-site and virtually depending on the task or issue at hand.

Key Responsibilities:
  • Deliver proactive services to assigned clients, including technical alignment against established standards, verification of centralized services, and fostering the client relationship by owning the technical aspects of their managed service agreement.
  • Develop and maintain technical knowledge of assigned clients' environment, including hardware, software, cloud inventory, LOB applications, vendor relationships, and other relevant details.
  • Contribute to the triaging and resolution of help desk tickets as needed, regardless of TAM assignment.
  • Adhere to – and contribute new thinking to – Omni policies, procedures, and best practices.
  • Diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
  • Design, implement, manage, and support client projects, seeing them through completion. Projects may include network level topology, hosted and cloud solutions, disaster recovery solutions, and other initiatives.

Requirements:

  • 5+ years of experience in technical roles with increasing levels of exposure to desktop support, networking, routing, active directory, disaster recovery, and other relevant technologies.
  • In-depth knowledge of IT systems, including servers, desktops, scripting, routers, switches, firewalls, and peripheral devices.
  • Demonstrated success in providing support and problem resolution with unfamiliar systems, software, and hardware.
  • Excellent interpersonal and organizational skills, including the ability to deal with clients and colleagues in a fast-paced environment.
  • Desire to continually learn innovative technologies and develop greater skill sets.
  • Excellent written and oral communication skills, with an ability to communicate technical information in user-friendly language.
  • Prior experience working with products such as anti-virus and malware protection solutions, Microsoft Office 365, Windows Server, Backup Solutions, Cloud computing infrastructure, ConnectWise Manage, Automate, and Control, and Brightguage dashboards is preferred but not required.

Estimated Salary: $90,000 - $120,000 per year, based on location and experience.



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