Financial Care Specialist I

12 hours ago


Sacramento, California, United States CEDARS-SINAI Full time
Job Summary

Cedars-Sinai is seeking a highly skilled Financial Care Specialist I to join our team. As a key member of our Patient Financial Services department, you will play a critical role in ensuring the highest level of customer satisfaction and financial performance.

Key Responsibilities:

  • Provide exceptional patient relations support, identifying and resolving customer inquiries, concerns, and issues in a timely and effective manner.
  • Analyze and respond to customer complaints, ensuring that resolutions meet the patient's needs and adhere to hospital policies and procedures.
  • Monitor and manage assigned work queues, ensuring timely and accurate resolution of accounts.
  • Collaborate with patients, insurance companies, and other authorized third-party entities to resolve account discrepancies and negotiate payment plans.
  • Initiate collection calls to patients and insurance companies to collect on unresolved accounts, maintaining A/R per department protocol.
  • Share knowledge, time, and expertise to assist other team members, promoting a culture of inclusivity and diversity.

Requirements:

  • High School Diploma/GED required; Associate's degree in business administration or a related major preferred.
  • A minimum of 1 year of hospital billing or professional billing and/or collection experience with customer service and call center experience required.

About Cedars-Sinai:

Cedars-Sinai is a world-renowned medical center committed to delivering exceptional patient care and advancing medical innovation. Our team is dedicated to creating a dynamic, inclusive environment that fosters growth and excellence.



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