Radiology Scheduling Coordinator

4 days ago


Milwaukee, Wisconsin, United States rayus-radiology Full time

Job Summary

RAYUS Radiology is seeking a Scheduling Specialist to provide exceptional patient services and support to our team. As a Scheduling Specialist, you will be responsible for managing patient appointments, handling phone calls, and ensuring seamless communication with patients and referring professionals.

Key Responsibilities:

(85%) Scheduling

  • Answer phone calls and respond to patient inquiries in a professional and timely manner
  • Maintain accurate and up-to-date patient records
  • Schedule patient examinations according to company policies and procedures
  • Verify patient information and ensure accurate data entry
  • Communicate scheduling changes to technologists and patients
  • Manage referrals and ensure timely communication with referring offices
  • Provide exceptional customer service and maintain a positive attitude

(10%) Insurance

  • Pre-certify exams with patient insurance companies as required
  • Verify insurance coverage for same-day add-ons
  • Use knowledge of insurance carriers and procedures to obtain authorization when necessary

(5%) Other Tasks

Complete other tasks as assigned by management, including but not limited to, data entry, filing, and other administrative duties.

Requirements:

Required:

  • High school diploma or equivalent
  • Microsoft Office Suite experience
  • Proficient typing skills and ability to use computer systems
  • Ability to handle high-volume phone calls and maintain a positive attitude

Preferred:

  • 1-2 years of customer service experience
  • Medical terminology and previous clinical business office experience
  • Bilingual

RAYUS Radiology is committed to delivering clinical excellence and superior service to our patients and referring providers. We are a dynamic and growing company that values our employees and provides opportunities for growth and development.



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