Telephony Systems Administrator

4 days ago

Orlando, Florida, United States AssistRx Full time
Job Title: Junior Telephony Administrator

AssistRx is seeking a highly motivated and detail-oriented Junior Telephony Administrator to join our IT team. As a Junior Telephony Administrator, you will be responsible for managing and supporting our telecommunications systems, ensuring that our employees have reliable and efficient communication tools.

Key Responsibilities:
  • Install, configure, and maintain our telephony systems to ensure optimal performance.
  • Provide technical support to end-users, troubleshooting and resolving telephony-related issues in a timely and professional manner.
  • Monitor the performance of our telephony systems, identifying areas for improvement and implementing solutions to enhance overall system efficiency.
  • Collaborate with senior telephony administrators to develop and implement telephony-related projects and upgrades, ensuring seamless integration with existing systems.
  • Manage our telephony service providers and vendors, ensuring timely and cost-effective solutions.
  • Maintain accurate documentation of our telephony systems and related processes, ensuring compliance with company standards.
  • Provide training to end-users as needed, ensuring they have the necessary skills to effectively utilize our telephony systems.
Requirements:
  • Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
  • Understanding of Cisco Collaboration Portfolio, including VOIP, UCCX/UCCE, CUCM, JABBER, and FINESSE.
  • Basic understanding of IVR and Contact Center deployments/integrations.
  • Basic understanding of an Enterprise Fax System.
  • Ability to synthesize complex concepts and communicate effectively with technical and non-technical stakeholders.
  • Excellent written and verbal communication skills, with the ability to articulate technical information in a clear and concise manner.
  • Organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Exceptional interpersonal and teamwork skills, with the ability to collaborate with cross-functional teams and stakeholders.
  • Basic understanding of Call/Screen Recording, Workforce Optimization/Management, and Quality Management systems.
  • Flexibility, adaptability to rapid change, and a positive attitude, with the ability to thrive in a fast-paced environment.
  • Ability to multi-task and prioritize tasks effectively, with a focus on delivering high-quality results in a timely manner.
Benefits:
  • Supportive, progressive, and fast-paced work environment.
  • Competitive pay structure and benefits package.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, and short-term disability insurance.

AssistRx is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services.

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