Information Systems Technician

5 days ago


Orlando, Florida, United States ZealoTech People Full time

Job Summary

We are seeking a highly skilled Information Systems Technician to join our team at ZealoTech People.

Key Responsibilities

  • Handle daily trouble tickets and requests from customers and department managers.
  • Interface with customers and department managers to resolve issues and provide support.
  • Coordinate with other Information Services teams to ensure seamless communication and collaboration.
  • Set up new extensions, voicemail, and softphones for employees.
  • Validate billing and work with cabling vendors and service providers to ensure timely and accurate services.
  • Review floor plans and telecom requirements to ensure optimal communication systems.
  • Troubleshoot quality issues and provide after-hours and on-call support as needed.
  • Set up call centers, phone trees, and recording software to enhance communication efficiency.
  • Monitor and analyze reporting tools, logging, and statistics to identify areas for improvement.
  • Change announcements and holiday tables to ensure accurate and up-to-date information.

Requirements

  • Experience working with Avaya Communication Manager (CM) version 8 or higher.
  • Strong knowledge of Avaya System Manager and Avaya voicemail (Aura Messaging).
  • Experience with Avaya IP Telephony and Avaya Call Recording applications.
  • Ability to develop and assist with customer needs for communications services.
  • Experience working with AT&T to establish new circuits and verify billing.
  • Knowledge of wiring and cabling terminology.

What We Offer

At ZealoTech People, we offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and detail-oriented individual with a passion for telecommunications, we encourage you to apply for this exciting opportunity.



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