Customer Service Representative

4 weeks ago

Wichita, Kansas, United States Principle Choice Solutions LLC Full time
About Us

Principle Choice Solutions, LLC (PCS) is a trusted and respected healthcare revenue cycle expert. Our mission is to provide value-based solutions to help clients navigate rapidly changing environments. We achieve this by recruiting, developing, and retaining a team of ethically based leaders with exceptional ability, character, and dedication in an environment that rewards steadfast focus on each client's individual success.

Our Values

We embody the values of integrity, dedication, and transparency that guide everything we do as a company. Our goal is to provide a work environment that fosters a healthy work-life balance while providing our clients with a competitive edge, all without sacrificing our values or high standards.

Benefits
  • Comprehensive health insurance options
  • Paid Time Off for both sick and vacation time
  • 401(k) plan with employee and employer contributions
  • Tuition Assistance Program
  • Employee Assistance Program (EAP)
Job Responsibilities
  • Answer customer requests or inquiries in a high-volume, inbound Call Center setting
  • Conduct every interaction with a customer focused, courteous approach that will ensure first call resolution and achieve provider satisfaction scores of 90% or higher
  • Document call activity into various VA systems
  • Identify and resolve customers' inquiries using problem-solving skills
  • Build a positive rapport across a variety of personality types
  • Continually maintain a working knowledge of our processes and procedures
Requirements
  • High School Diploma or GED required
  • Preferred 1-2 years' experience in customer service
  • Goal-oriented with a healthy competitive spirit
  • Strong attention to detail, dependability, and follow-through
  • General office skills and knowledge of standard office equipment
  • Excellent verbal and written communication skills
  • Flexibility to adapt to changes in a growing organization
  • US Citizenship required, work sponsorship unavailable

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