Front Desk Associate

1 month ago


Waukesha, Wisconsin, United States Lithia Motors Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Wilde Subaru, a part of Lithia Motors. As a key member of our front office staff, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.

Key Responsibilities
  • Customer Service: Greet and assist customers, answer incoming calls and inquiries, and direct calls to the appropriate team members.
  • Payment and Credit Transactions: Handle customer payment and credit transactions, including daily balancing and reconciling of cash office accounts and bank deposits.
  • Warranty Claims: Manage daily warranty claims, with training provided.
  • Service Department Billing: Assist with daily Service Department billing, including Transcepta for Rental Cars and Sublet vendors.
  • Clerical Duties: Assist the Service Manager, Office Manager, and General Manager with various clerical duties as needed.
  • Meetings and Trainings: Attend meetings and trainings as scheduled.
  • Administrative Tasks: Perform basic administrative and other duties as assigned.
  • Used Car Management: Assist the Used Car Manager with vehicle purchases, title/lien release tracking, and used car marketing.
Requirements
  • Education: High school graduate or equivalent required.
  • Communication Skills: Excellent communication, customer service, and time management skills required.
  • Phone Etiquette: Excellent phone etiquette and ability to handle customer inquiries.
  • Teamwork: Ability to work effectively in a team environment.
  • Adaptability: Willingness to learn and adapt to new processes and procedures.
Benefits
  • Competitive Pay: Starting pay at $ depending on experience.
  • Medical, Dental, and Vision Plans: Comprehensive health insurance plans.
  • Paid Holidays and PTO: Generous paid time off and holidays.
  • Short and Long-Term Disability: Protection for unexpected illnesses or injuries.
  • Paid Life Insurance: Life insurance coverage for you and your family.
  • 401(k) Retirement Plan: Retirement savings plan with company match.
  • Employee Stock Purchase Plan: Opportunity to purchase company stock at a discounted rate.
  • Vehicle Purchase Discounts: Discounts on vehicle purchases.
  • Wellness Programs: Access to wellness programs and resources.


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