Service Desk Analyst II

2 months ago

Waukesha, Wisconsin, United States HCTec Full time

Job Summary

HCTec is seeking a highly skilled and customer-focused Service Desk Analyst II to join our team. As a key member of our IT support team, you will be responsible for providing timely and enthusiastic remote support to our customers from our 24/7 call center environment.

Key Responsibilities

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests
  • Gather customer information and determine the issue by evaluating and analyzing the symptoms
  • Deliver service and support to end-users, including via remote connection or over the Internet
  • Research required information using available resources
  • Follow standard processes and procedures
  • Accurately process and record call transactions using a computer and designated tracking software
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
  • Identify troubleshooting techniques/step and document all case information and updates as information becomes available via Healthy IT ticketing system
  • Follow proper escalation procedures as defined by management
  • Ensure customers receive prompt, accurate and courteous service

Requirements

  • Proper phone etiquette and effective listening skills
  • Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
  • Knowledge of customer service principles and practices
  • Medical/clinical terminology is preferred, but not required
  • Must be able to sit for long periods of time
  • Position requires use of headset/microphone
  • Experience supporting software computer applications and equipment from a helpdesk environment
  • Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
  • Experience with mobile device support (iPhone, Android, Windows Mobile)
  • Must be a team player and build good working relationships across all functions
  • Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus
  • Need to be flexible, adaptable, and possess creative problem-solving skills
  • 5 years' experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required

Additional Requirements

  • Social distancing in place, hand sanitizer and sanitation wipes located throughout office
  • Masks provided (if vaccinated, it is a choice to not wear a mask)

  • Service Desk Analyst II

    1 month ago

    Waukesha, Wisconsin, United States HCTec Full time

    Job Title: Service Desk Analyst IIAt HCTec, we are seeking a highly skilled Service Desk Analyst II to join our team. As a Service Desk Analyst II, you will be responsible for providing timely and enthusiastic remote support to our IT customers from our 24/7 call center environment.Key Responsibilities:Interact with customers to provide and process...

  • Service Desk Analyst II

    4 weeks ago

    Waukesha, Wisconsin, United States HCTec Full time

    Job Title: Service Desk Analyst IIAt HCTec, we are seeking a highly skilled Service Desk Analyst II to join our team. As a Service Desk Analyst II, you will be responsible for providing timely and enthusiastic remote support to our IT customers from our 24/7 call center environment.Key Responsibilities:Interact with customers to provide and process...

  • Service Desk Analyst II

    2 weeks ago

    Waukesha, Wisconsin, United States HCTec Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst II to join our team at HCTec. As a key member of our 24/7 call center environment, you will be responsible for providing timely and enthusiastic remote support to our IT customers.Key ResponsibilitiesInteract with customers to provide and process information in response to inquiries, concerns,...

  • Service Desk Team Lead

    2 weeks ago

    Waukesha, Wisconsin, United States HCTec Full time

    Job Title: Service Desk SupervisorAt HCTec, we are seeking a highly skilled and experienced Service Desk Supervisor to join our team. As a Service Desk Supervisor, you will be responsible for leading a team of service center analysts and ensuring they provide exceptional customer service and execute tasks effectively.Key Responsibilities:Supervise, develop,...

  • GIS Analyst II

    2 weeks ago

    Waukesha, Wisconsin, United States Ruekert and Mielke, Inc. Full time

    About UsRuekert & Mielke, Inc. is a 100% Employee-Owned firm that blends experience, vision, and technology to build lasting infrastructure strategies for local communities.Job Title: GIS Analyst IIWe are seeking a highly skilled GIS Analyst II to join our team. As a GIS Analyst II, you will work closely with our GIS Team Leader and staff to leverage GIS and...

  • Service Desk Supervisor

    1 week ago

    Waukesha, Wisconsin, United States HCTec Full time

    Job SummaryThe Service Desk Supervisor is responsible for organizing and directing the daily activities of a designated team within the Service Desk operations at HCTec. This role requires strong leadership and communication skills to supervise, develop, and guide service center analysts in providing exceptional customer service and executing tasks...

  • Service Desk Support Specialist

    1 month ago

    Waukesha, Wisconsin, United States HCTec Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst II to join our team at HCTec. As a key member of our 24/7 call center environment, you will be responsible for providing timely and enthusiastic remote support to our IT customers.Key ResponsibilitiesInteract with customers to provide and process information in response to inquiries, concerns,...

  • Service Desk Operations Manager

    2 weeks ago

    Waukesha, Wisconsin, United States HCTec Full time

    Job Summary:The Service Desk Supervisor is responsible for organizing and directing the daily activities of a designated team within the Service Desk operations. This role requires strong leadership and communication skills to supervise, develop, and guide service center analysts to ensure they provide outstanding customer service and execute tasks...

  • Actuarial Analyst II

    3 weeks ago

    Waukesha, Wisconsin, United States Elevance Health Full time

    Job Title: Actuarial Analyst IIJob Summary:The Actuarial Analyst II plays a critical role in completing projects and performing complex actuarial studies. This position requires a strong understanding of actuarial principles and practices, as well as excellent analytical and problem-solving skills.Key Responsibilities:Obtains, verifies, analyzes, and models...

  • Service Desk Operations Manager

    2 weeks ago

    Waukesha, Wisconsin, United States HCTec Full time

    Job Summary:The Service Desk Supervisor at HCTec is responsible for organizing and directing the daily activities of a designated team within the Service Desk operations. This role requires a strong leader who can supervise, develop, and guide service center analysts to ensure they provide outstanding customer service and execute tasks effectively.Key...

  • IT Service Desk Supervisor

    1 week ago

    Waukesha, Wisconsin, United States Generac Power Systems Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Supervisor to join our team at Generac Power Systems. As a key member of our IT department, you will be responsible for leading the Global IT Service Desk team and ensuring that end-users receive exceptional support.The successful candidate will have a strong background in IT service management,...

  • Actuarial Analyst II

    2 weeks ago

    Waukesha, Wisconsin, United States Elevance Health Full time

    Job SummaryThe Actuarial Analyst II plays a critical role in completing projects and performing complex actuarial studies at Elevance Health. This position requires a strong understanding of actuarial principles and the ability to analyze and model data to inform business decisions.Key ResponsibilitiesObtains, verifies, analyzes, and models data, including...

  • IT Service Desk Supervisor

    2 weeks ago

    Waukesha, Wisconsin, United States Generac Full time

    Job Title: IT Service Desk SupervisorGenerac is seeking an experienced IT Service Desk Supervisor to join our team. As a key member of our IT organization, you will be responsible for leading the delivery of IT service desk support services to our global users.Key Responsibilities:Oversee the day-to-day operations of the service desk, ensuring timely and...

  • IT Service Desk Supervisor

    2 weeks ago

    Waukesha, Wisconsin, United States Generac Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Supervisor to join our team at Generac. As a key member of our IT organization, you will be responsible for delivering exceptional service desk support to our global users.The successful candidate will have a strong background in IT service management, with experience in leading teams and developing...

  • IT Service Desk Supervisor

    2 weeks ago

    Waukesha, Wisconsin, United States Generac Full time

    Job Title: IT Service Desk SupervisorWe are Generac, a leading energy technology company committed to powering a smarter world. Our team is dedicated to delivering exceptional IT service desk support to our global workforce.Key Responsibilities:Oversee the delivery of IT service desk support services enterprise-wide, ensuring timely and effective resolution...

  • IT Service Desk Supervisor

    1 week ago

    Waukesha, Wisconsin, United States Generac Full time

    We are Generac, a leading energy technology company committed to powering a smarter world.This role will oversee the delivery of the Global IT Service Desk support services enterprise-wide, ensuring courteous, timely, and effective resolution of end-user issues.Key Responsibilities:Manage the processing of incoming incidents to the Service Desk via service...

  • IT Service Desk Supervisor

    1 week ago

    Waukesha, Wisconsin, United States Generac Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Supervisor to join our team at Generac. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our Global IT Service Desk.Key ResponsibilitiesOversee the day-to-day operations of the Service Desk, ensuring timely and effective resolution of end-user...

  • IT Service Desk Supervisor

    1 week ago

    Waukesha, Wisconsin, United States Generac Full time

    We are Generac, a leading energy technology company committed to powering a smarter world.Our company has a rich history of innovation, dating back over 60 years. From creating the home standby generator market category to our current evolution into an energy technology solutions company, we continue to push new boundaries.This role will be responsible for...

  • IT Service Desk Supervisor

    1 week ago

    Waukesha, Wisconsin, United States Generac Full time

    Generac is a leading energy technology company committed to powering a smarter world.We are seeking a highly skilled IT Service Desk Supervisor to join our team. This role will be responsible for the delivery of Global IT Service Desk support services enterprise-wide.Key Responsibilities:Oversee the ongoing delivery of IT Service Desk support services to...

  • Field Service Technician II

    1 week ago

    Waukesha, Wisconsin, United States Canon U.S.A., Inc. Full time

    About the RoleAt Canon Solutions America, we're seeking a skilled Field Service Technician II to join our team. As a Field Service Technician II, you will be responsible for diagnosing and repairing technical issues with our equipment, ensuring that our customers receive the highest level of service and support.Your ImpactKey responsibilities of this role...