Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a skilled Customer Service Representative to join our team at Packaging Corporation of America. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Respond to customer inquiries regarding product availability, pricing, and delivery dates.
- Resolve customer complaints and requests for billing adjustments.
- Coordinate customer requests for product specifications, availability, and shipping.
- Maintain organized customer files and investigate and resolve customer complaints.
- Manage on-hand inventory levels and reconcile to customer orders.
Requirements:
- Education equivalent to a high school diploma required.
- Previous work experience in a customer service role with experience handling customer orders on an order entry system.
- Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook.
Preferred Requirements:
- Associates degree or college business coursework.
- Previous experience using automated order entry systems.
- Previous experience in the manufacturing sector, containerboard, and corrugated packaging industry.
About Us:
Packaging Corporation of America is a Fortune 500 company that is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers package, transport, and display products of all kinds. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers.
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