Front Desk Associate
7 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Associate at the historic Pollard Hotel in downtown Red Lodge. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their comfort and satisfaction throughout their stay.
Key Responsibilities- Guest Services: Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Front Desk Operations: Manage the front desk area, handling check-ins, check-outs, and room assignments, as well as processing payments and handling guest inquiries.
- Communication: Communicate effectively with guests, employees, and management, using clear and concise language to ensure seamless interactions.
- Housekeeping and Maintenance: Collaborate with the housekeeping and maintenance teams to ensure the hotel's common areas are clean and well-maintained.
- Concierge Services: Provide guests with information and assistance on local attractions, events, and services, enhancing their overall experience.
- Education: High School Diploma or equivalent required.
- Experience: 2+ years in the hospitality or customer service industry preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in hotel software and systems.
- Free Family Gym Membership: Enjoy access to our on-site gym and fitness center.
- Discounted Ski and Golf Passes: Take advantage of discounted passes to local ski resorts and golf courses.
- Food Discounts: Enjoy discounts at multiple restaurants and cafes.
- Health Insurance Plan: Comprehensive health insurance plan for part-time and full-time employees.
- Aflac Insurance: Supplemental insurance plan for employees.
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