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Customer Service Associate

2 months ago

Atlanta, Georgia, United States Chicken Salad Chick Full time

Position Overview

As a vital member of our retail team, you will play a key role in delivering exceptional service and maintaining a welcoming environment for our customers.

Key Responsibilities

Demonstrate Professionalism:

Arrive on time and adhere to the established dress code.

Keep accurate records of your time and fulfill your responsibilities during scheduled shifts.

Communicate your scheduling needs clearly to management and show flexibility when necessary.

Treat both colleagues and customers with the utmost respect and professionalism.

Focus on Customer Experience:

Greet customers warmly and maintain a positive demeanor as they enter the store.

Encourage customers to join our loyalty program, clearly outlining its advantages.

Ensure all orders are accurate before they leave the store.

Address customer concerns swiftly and effectively, prioritizing their satisfaction.

Attention to Detail:

Carry out opening and closing tasks with precision every day.

Maintain a clean and inviting store atmosphere, enhancing the shopping experience.

Ensure accuracy in all financial tasks, including cash handling and record-keeping.

Process transactions with care and attention to detail.

Product Quality and Waste Management:

Follow first-in, first-out (FIFO) procedures for product rotation and use date labels on all items.

Maintain high standards for product presentation and slicing.

Educate customers on optimal product storage and usage practices.

Identify opportunities to reduce waste and enhance product freshness proactively.

Contribute to Company Growth:

Exhibit thorough knowledge of all products and services offered.

Seek clarification and opportunities for learning when necessary.

Provide constructive feedback to management and suggest areas for improvement.

Assist in the training and development of new team members.

Boost Store Sales:

Engage with customers actively, suggesting additional items when appropriate.

Ensure the retail space is well-stocked, organized, and visually appealing.

Maintain a steady supply of fresh samples in-store to attract customers.

Promote seasonal products to all customers, creating sales opportunities.