Retail Customer Service Associate

2 months ago

Atlanta, Georgia, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless operations in our stores.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs.
  • Product Knowledge: Demonstrate expertise in printing, signs and graphics, and shipping product lines, and recommend appropriate FedEx Office products and services.
  • Operations: Maintain a safe, clean, and orderly retail store, including setting up and operating printing, binding, and other related equipment.
  • Financial Transactions: Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
Requirements
  • Education: High school diploma or equivalent education.
  • Experience: 6+ months of specialized experience.
  • Skills: Excellent verbal and written communication skills, ability to work with minimal supervision, and ability to operate with attention to detail.
Working Conditions

This role requires standing during entire shifts, moving and lifting 55 pounds, and performing work activities requiring cooperation and instruction. The ability to work in a fast-paced environment, under substantial pressure, is essential.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

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