Program Management Senior Advisor

3 days ago


Minneapolis, Minnesota, United States The Cigna Group Full time
About the Role

We are seeking a highly skilled Program Management Senior Advisor to join our team at The Cigna Group. As a key member of our organization, you will be responsible for providing operational management of work requests to drive satisfactory results for our internal team, leadership, and clients.

Key Responsibilities
  • Manage assigned service and operational deliverables, including analysis, client intent capture, cross-functional project management, and handling of member service and client operational initiatives.
  • Meet all defined service standards to ensure customer satisfaction and quality.
  • Independently determine direction for resolution of any service or escalated issue.
  • Escalate as needed and participate on cross-functional teams to identify opportunities to address global client issues.
  • Lead special projects as assigned and share best practices and knowledge of the business with peers to improve service levels.
  • Participate in client discussions regarding issues/resolutions and provide clear and timely client-facing updates.
  • Lead meetings and work across numerous operational areas to bring complex issues to resolution.
  • Manage work to performance guarantees.
Requirements
  • High School Diploma or GED required; Bachelor's degree preferred.
  • 3+ years of professional experience required; experience in healthcare or PBM industry preferred.
  • Excellent verbal and written communication and presentation skills.
  • Strong leadership skills and the ability to effectively influence others.
  • Strong focus on quality, effective communication, critical thinking, problem-solving, and customer service.
  • Demonstrated ability to manage projects utilizing proven project management processes.
What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

Please note that qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.



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