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Customer Care Associate

2 months ago


Ocala, Florida, United States HomeTeam Pest Defense Full time

Customer Service Representative - Comprehensive Training Available - Competitive Salary

Job Category: Customer Service Requisition Number: CUSTO021550

Overview

At HomeTeam Pest Defense, we prioritize our people.

We ensure that our team members are equipped with the necessary tools, support, and training to provide an exceptional experience for every client. Our welcoming and supportive work culture recognizes and rewards outstanding performance. If you take pride in exceeding customer expectations, you could be the next star at HomeTeam.

Benefits of Joining HomeTeam:

  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • 401(k) plan with company matching and employee stock purchase options
  • Paid time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship opportunities
  • Exclusive HomeTeamer discounts
  • Opportunities for career advancement within the organization
  • Employee referral bonuses
  • Professional growth and respect that comes from being part of an industry leader

As a Customer Service Representative, your responsibilities will include:

  • Delivering outstanding customer service in line with HomeTeam Pest Defense standards
  • Providing information to potential clients, initiating new services, and accurately setting up customer accounts
  • Maintaining positive relationships with customers
  • Escalating relevant inquiries or issues to management
  • Engaging with customers to address concerns and resolve issues

HomeTeam Pest Defense is a premier pest management company serving homeowners and builders for over 25 years. We utilize exclusive technology, including our unique Taexx built-in pest control system, during home construction. As the leader in our industry, we value PEOPLE, PROGRESS, and PROFESSIONALISM.

The pest management sector is expanding and remains resilient during economic fluctuations. HomeTeam is financially secure and continues to grow as a subsidiary of a publicly traded company.

Requirements: Candidates must be able to pass a drug screening. All applicants must meet job requirements and perform duties with or without accommodations.

Skills Required:

  • Self-Direction
  • Organizational Skills
  • Multitasking Ability
  • Proficiency in Microsoft Office
  • Customer Service Skills
  • Intermediate Computer Skills
  • Effective Communication Skills

Education:

High School Diploma or GED is required.

Experience:

Preferred: At least 1 year of experience in customer service and the ability to work independently.

HomeTeam Pest Defense is an Equal Opportunity Employer. We do not discriminate against employees or applicants based on their inquiries about pay or any other protected characteristics.