Customer Care Associate

2 months ago


Ocala, Florida, United States National Seating & Mobility Full time

About National Seating & Mobility (NSM)

At National Seating & Mobility, we are driven by a profound mission to enhance the lives of our clients. Our team members play a crucial role in delivering exceptional care tailored to the unique requirements of each individual.


Whether addressing straightforward mobility challenges or more intricate needs, NSM is committed to offering comprehensive Complex Mobility Solutions.

Our services may include customizing power wheelchairs, ensuring safety and independence within the home, or maintaining equipment to facilitate our clients' mobility.

Our aim at NSM is to empower our clients to navigate life with ease.

With a presence in over 200 locations across the United States and Canada, we are continuously expanding our operations, providing valuable opportunities for personal and professional growth.


We are in search of dedicated team members who embody our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.


Key Responsibilities:

We strive to accommodate individuals with disabilities to perform essential functions effectively.

  • Manage incoming phone calls and respond to inquiries in a courteous and professional manner.
  • Oversee order management by collaborating with branch personnel, clients, clinicians, and caregivers.
  • Assist in the completion of work orders, ensuring all necessary client information is accurately documented, equipment details are entered, and eligibility for funding is verified.
  • Perform various data entry and clerical support tasks, assist with physical inventory, and accept deliveries as needed.

Qualifications:

  • High School Diploma or G.E.D.
  • Strong communication skills
  • Proficiency in computer applications
  • Excellent organizational abilities
Customer/Client Focus

Benefits:

  • Paid Time Off
  • Company-paid holidays
  • Health, Dental, Vision, & Life Insurance
  • 401k Company Match
  • Tuition reimbursement and Educational Assistance
Join our passionate and engaged team at National Seating & Mobility. We are an Equal Opportunity Employer, committed to protecting veterans and individuals with disabilities. Explore the opportunity to be part of a dedicated group of professionals making a significant impact on lives.

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