Customer Service Representative

4 weeks ago


Ocala, Florida, United States Southeastern Grocers Full time
Customer Service Associate Job Description

At Southeastern Grocers, we're committed to providing exceptional customer service to our customers. As a Customer Service Associate, you'll play a critical role in ensuring our customers have a positive shopping experience.

Key Responsibilities:

  • Provide excellent customer service by greeting, assisting, and thanking customers in a prompt, courteous, and friendly manner.
  • Address customer issues and complaints in a professional and timely manner, escalating them to management as needed.
  • Coordinate daily store cash and accounting functions, maintaining accurate records and adhering to company policies and procedures.
  • Stay up-to-date on front-end operations, including knowledge of policies and procedures, to ensure seamless service delivery.
  • Manage ACM lanes, troubleshoot issues, and maintain a clean and organized work area.

Requirements:

  • High school diploma or equivalent required.
  • Ability to read, write, and speak English proficiently.
  • Authorization to work in the United States or ability to obtain.
  • Successful completion of pre-employment drug testing and background check.

Preferred Qualifications:

  • Demonstrated strong customer service communication skills.
  • Proficient working knowledge of office and front-end systems.
  • Excellent organizational skills and attention to detail.

About Southeastern Grocers:

We're a leading grocery retailer committed to providing a culture of belonging and fostering an inclusive environment where we celebrate differences. We empower our associates to be their full, authentic selves and strive to make a positive impact in our communities.



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