Customer Service Representative
4 weeks ago
At Southeastern Grocers, we're committed to providing exceptional customer service to our customers. As a Customer Service Associate, you'll play a critical role in ensuring our customers have a positive shopping experience.
Key Responsibilities:
- Provide excellent customer service by greeting, assisting, and thanking customers in a prompt, courteous, and friendly manner.
- Address customer issues and complaints in a professional and timely manner, escalating them to management as needed.
- Coordinate daily store cash and accounting functions, maintaining accurate records and adhering to company policies and procedures.
- Stay up-to-date on front-end operations, including knowledge of policies and procedures, to ensure seamless service delivery.
- Manage ACM lanes, troubleshoot issues, and maintain a clean and organized work area.
Requirements:
- High school diploma or equivalent required.
- Ability to read, write, and speak English proficiently.
- Authorization to work in the United States or ability to obtain.
- Successful completion of pre-employment drug testing and background check.
Preferred Qualifications:
- Demonstrated strong customer service communication skills.
- Proficient working knowledge of office and front-end systems.
- Excellent organizational skills and attention to detail.
About Southeastern Grocers:
We're a leading grocery retailer committed to providing a culture of belonging and fostering an inclusive environment where we celebrate differences. We empower our associates to be their full, authentic selves and strive to make a positive impact in our communities.
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