Financial Services Representative

2 days ago


Albany, New York, United States First New York Federal Credit Union Full time

Join First New York Federal Credit Union as a Financial Services Representative and play a key role in delivering exceptional customer experiences. As a Financial Services Representative, you will be the primary point of contact for members, handling their inquiries and resolving any issues they may have.

Key Responsibilities:
  • Respond to member inquiries in a timely and professional manner
  • Resolve member complaints and concerns
  • Upsell and cross-sell credit union products and services

Requirements:

  • High School Equivalency or higher
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

The estimated salary for this position is $19.00 per hour, based on location and experience.

Benefits:
  • 401(k) matching
  • Bereavement leave
  • Credit union membership
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Loan assistance
  • Opportunities for advancement
  • Paid orientation
  • Paid sick time
  • Paid time off
  • Paid training
  • Prescription drug insurance
  • Professional development assistance
  • Profit sharing
  • Referral program
  • Retirement plan
  • Tuition reimbursement


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