Luxury Client Engagement Specialist

4 days ago


Coral Gables, Florida, United States Neiman Marcus Group Careers Full time

We are a relationship-driven luxury retailer committed to delivering exceptional experiences across our in-store, e-commerce, and remote channels.

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., we offer a diverse range of desirable brands and personalized services enabled by data and technology. Our NMG|Way culture combines individual talents into a collective strength, making life extraordinary for our customers, associates, and communities.

Job Overview

Our Client Relationship Lead will create and support growth strategies for targeted client segments at the store level, enabling associates to cultivate relationships with clients of the Neiman Marcus brand.

Responsibilities
  • Cultivate relationships with all client segments within the store/market
  • Develop and implement best practices to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience
  • Guide Client Development-specific initiatives in store in partnership with Client Development Market Manager and Store Leadership Team
  • Leverage digital tools as an important enabler to deepen and build relationships
  • Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
  • Assist and partner with Brand Experience coordinating in-store experiences (e.g., Fitting Room Experience, events)
Requirements
  • 2-4 years of experience in luxury retail fashion
  • Ability to establish close working relationships
  • Microsoft Office Suite proficiency
  • Flexible schedule required
  • Certain roles may require standing, bending, climbing stairs, and lifting up to 10 pounds
Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

  • Medical, Dental, Vision Benefits
  • Disability Benefits
  • Paid Parental Leave, Paid Family Leave, and Adoption Support
  • Paid Time Off
  • Retirement Savings Plan (401K) and Life Insurance
  • Financial Solutions
  • NMG Associates Core Discount of 30%
  • Personal and Professional Development Opportunities
Compensation

The estimated annual salary for this position is $85,000 - $105,000, depending on experience and qualifications.

About Us

We are a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity. We take great care to protect and empower our people and commit to equal employment opportunity regardless of status protected by federal, state, or local law.



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