Client Relations Manager, OFC
2 weeks ago
NO EXTERNAL RECRUITERS PLEASE
**No Sponsorship/Transfer Available**
We are looking for a dedicated and proactive Account Support Manager to oversee critical customer accounts within our diverse product lines. In this pivotal position, you will serve as the main point of contact for our clients, ensuring that deliveries are prompt, challenges are swiftly addressed, and exceptional service is consistently provided. If you excel in a fast-paced environment and are adept at cultivating strong client relationships while contributing to the success of a premier dietary supplement manufacturer, this opportunity is tailored for you.
About MeriCal:MeriCal is a prominent private-label and contract manufacturer of dietary supplements in the United States. With a legacy of over 90 years, our team of seasoned professionals is committed to innovation, delivering customized product solutions that meet the demands of today’s market. We prioritize consumer health and wellness in every product we create. Learn more about our mission and values on our website.
Work Environment:Our employees describe working at MeriCal as "great." We foster a culture of positivity, collaboration, and problem-solving, empowering our team members to thrive even in high-pressure situations.
Role Responsibilities:- Oversee and manage dedicated customer accounts across various product segments.
- Track and monitor order progress, materials, and inventory levels to avoid shortages and delays.
- Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
- Collaborate with Sales, Operations, Quality, and Supply Chain teams to fulfill customer requirements.
- Process customer purchase orders through EDI or manual entry, ensuring timely delivery.
- Facilitate cross-functional meetings to prioritize orders and address customer concerns.
- Maintain and present performance metrics to track account success and identify growth opportunities.
- Participate in daily and weekly operations meetings, advocating for customer priorities.
- Support Sales efforts by providing accurate data and fostering long-term customer relationships.
The ideal candidate is a customer-oriented professional with experience in managing complex accounts and resolving challenges. You thrive in a collaborative setting, adeptly balancing multiple priorities while utilizing your problem-solving skills to ensure customer satisfaction. Your proactive approach and strong communication abilities make you an excellent fit for this role.
Qualifications:- At least 5 years of experience in customer service or sales, preferably within the vitamin or manufacturing sector.
- Strong sense of urgency, self-motivation, and the ability to manage multiple tasks efficiently.
- Demonstrated problem-solving skills and experience in driving continuous improvement initiatives.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Familiarity with Sage, Batch Master, or Mas 500 is advantageous.
- A Bachelor's Degree or higher is required.
At MeriCal, we value our employees and offer a comprehensive benefits package:
- No-cost vision insurance, employer-paid life insurance, 12 paid company holidays, generous paid time off, and sick leave.
- Affordable medical and dental insurance plans tailored to meet the needs of you and your dependents.
- Exceptional supplemental benefits, including Accident, Critical Illness, Hospitalization indemnity plans, and pet insurance.
- Matching 401k plan and additional perks.
We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. We encourage individuals from all backgrounds to apply.
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