Dispatch Operations Coordinator

3 days ago


Charleston, West Virginia, United States Deanna Nesbit & Associates, Inc., LLC Full time

Job Title: Dispatch Operations Coordinator

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Position Summary:

The Dispatch Operations Coordinator plays a pivotal role in managing customer and technician schedules, ensuring seamless communication between teams and customers. This position demands strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Develop and maintain daily schedules for technicians, guaranteeing timely dispatch of service calls and projects.
  • Maintain continuous daily communication with technicians to address scheduling changes, updates, or job-related inquiries.
  • Evaluate and correct discrepancies in technician clock-in and clock-out processes.
  • Analyze time reports to ensure payroll accuracy and processing efficiency.
  • Generate invoices promptly upon service completion, ensuring billing accuracy and timeliness.
  • Collaborate with management and the warehouse team to identify material requirements for upcoming service calls and projects.
  • Maintain accurate records of all jobs, technician activities, and material needs.
  • Proactively resolve scheduling conflicts and prioritize urgent service calls.
  • Provide regular updates to management regarding scheduling, technician performance, and potential issues.

Required Qualifications:

  • Prior experience as a Service Dispatcher or in a related administrative or scheduling role, preferably in the electrical or construction industry.
  • Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and scheduling software.
  • Strong written and verbal communication skills, with the ability to collaborate across teams.
  • Ability to analyze time reports and address discrepancies accurately.
  • High attention to detail and accuracy in scheduling, billing, and reporting processes.

Preferred Qualifications:

  • Familiarity with payroll systems and reporting processes.
  • Knowledge of electrical services, projects, or dispatching processes.
  • Ability to adapt quickly in a dynamic work environment.

Working Conditions:

This full-time position is based on-site, primarily in an office setting, with occasional need for phone-based troubleshooting or on-site communication.

Salary: $62,000 - $72,000 per year, depending on experience

Benefits:

  • Health Insurance (50% paid for individual)
  • Vacation Days
  • Sick Days
  • Holiday Pay
  • Company-provided Computer/Laptop, Tablet, and/or Cell Phone


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