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Audio Visual Service Specialist

2 months ago


Philadelphia, Pennsylvania, United States TierPM Full time


The Audio Visual Service Specialist is a proficient technician with a strong background in technology deployment, outstanding client relations, and expertise in cabling, wiring, and system troubleshooting.

This position entails modifying configurations, diagnosing system malfunctions, and addressing issues related to diverse systems.

As an Audio Visual Service Specialist, you will be integral to ongoing training and development initiatives, consistently encountering new challenges.


Key Responsibilities:

  • Diagnose and resolve applications in the field utilizing industry-standard programming languages, including Crestron, Extron, QSC, and others.
  • Effectively adjust graphical user interfaces as instructed during field operations.
  • Assess current systems and provide precise information for Software Developers to produce functional code.
  • Methodically troubleshoot, identify potential failure sources, and rigorously test all failure points.
  • Diligently complete all necessary documentation and forms throughout the service and troubleshooting process.
  • Configure installed devices to achieve optimal performance settings.
  • Load and set up Control & DSP codes.
  • Conduct tests and simulate failures onsite to ensure reliable performance.
  • Communicate proficiently with Software Developers, Lead Installers, Installation Manager, Service Manager, and Systems and Design Engineering teams regarding system-related inquiries and issues.
  • Initiate service tickets with manufacturers and collaborate with them during onsite troubleshooting.
  • Create Local Area Networks (LANs) for device communication, distinct from the client's existing network framework.
  • Establish WLANs for wireless device connectivity.
  • Maintain professional interactions with client IT personnel regarding specific system requirements and potential challenges.

Qualifications and Requirements:

  • High School Diploma or GED is required.
  • Preferred certifications in Poly, Q-SYS, Crestron, and/or Biamp software.
  • Exceptional organizational abilities and meticulous attention to detail.
  • Proficient in interpreting and understanding audiovisual engineering schematics.
  • Previous experience in reading, comprehending, and explaining CAD functional, riser, and architectural diagrams.
  • Self-driven individual who thrives in both collaborative and independent work environments.
  • Strong documentation capabilities and acute attention to detail.
  • Ability to interpret and communicate a comprehensive understanding of system specifications.
  • Excellent written and verbal communication skills.
  • Outstanding customer service abilities.
  • Strong problem-solving skills.
  • Valid driver's license with a commendable driving record.
  • Willingness to work evenings, weekends, and overtime as necessary.
  • Capability to lift and carry up to 50 pounds.
  • Willingness to travel overnight for approximately 10 to 15% of the work year, with distribution among the installation team based on workload and skillsets.