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Client Relations Manager

2 months ago

Dallas, Texas, United States EXL Full time

Company Overview and Culture

EXL (NASDAQ: EXLS) is a worldwide leader in analytics and digital solutions, dedicated to collaborating with clients to enhance business results and stimulate growth. By merging extensive industry knowledge with advanced data capabilities, powerful analytics, cloud technologies, and artificial intelligence, we develop flexible, scalable solutions and manage intricate operations for top corporations across various sectors, including insurance, healthcare, banking, financial services, media, and retail. Our mission is to derive value from data to facilitate quicker decision-making and transform operational frameworks. Founded on the principles of innovation, teamwork, excellence, integrity, and respect, EXL is headquartered in New York and boasts a workforce of over 40,000 professionals across more than 50 offices worldwide.

For over two decades, EXL has served as a strategic ally, earning accolades for its innovative approach to assisting clients in overcoming business obstacles such as digital transformation, enhancing customer experiences, optimizing operational processes, accelerating product launches, improving financial compliance, converting data into business opportunities, establishing new growth channels, and adapting to change effectively. Our operations are divided into four key business units: Insurance, Health, Analytics, and Emerging Businesses.

The Company:

EXL Premium Audit stands at the forefront of the industry, capable of conducting comprehensive premium audits across all auditable exposure types. We invest in our 450+ highly skilled professionals globally through our leading training platform and curriculum.

The Position: Client Services Manager for the Premium Audit division.

This role is hybrid, allowing you to work from your home office anywhere in the mainland U.S., with occasional travel to engage with the team and clients.

Compensation Details:

$60,000 - $80,000 annually

Key Responsibilities:

  • Oversee assigned territory/auditors to meet regional performance goals.
  • Ensure satisfactory customer service outcomes for designated clients.
  • Maintain year-to-date and annual performance metrics for the company.
  • Engage in the regional customer outreach program.
  • Develop plans to identify and nurture potential leadership candidates.

Qualifications:

  • Strong analytical abilities and meticulous attention to detail.
  • Capability to manage time effectively and fulfill responsibilities with minimal supervision.
  • Excellent interpersonal skills and effective communication with colleagues and clients.
  • Adept at utilizing available resources to successfully complete assigned projects.
  • Familiarity with the organization and significance of audit functions.
  • Ability to coach, train, mentor, and lead team members.
  • Associate's degree or equivalent experience.

Experience:

A minimum of three years of experience as a Premium Auditor, including at least one year in a mentoring role.

Preferred Certifications and Licenses:

Certification in the ISO PAAS TAP Certification program and progress towards completing the IIA APA program. EEO/Minorities/Females/Vets/Disabilities.

#RSREXL

To view our total rewards offered, click here.

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region-specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning: Purposely impersonating another individual when applying and/or participating in an interview to obtain employment with EXL Service Holdings, Inc. for yourself or for another individual is a crime. We have implemented measures to deter and uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in the application being rejected, an offer being rescinded, or termination of employment, as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be made by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.