Program Manager, B&OP

2 days ago

Irvine, California, United States Blizzard Entertainment Full time
Job Title: Program Manager, B&OP

Blizzard Entertainment is seeking a highly skilled Program Manager to join our team. As a Program Manager, you will be responsible for managing quality assurance programs, services, and initiatives across multiple products and platforms.

Key Responsibilities:
  • Manage quality assurance programs, services, and initiatives across multiple products and platforms, ensuring execution and reporting and the quality of all deliverables, workflows, and relationships.
  • Manage and support projects and initiatives with regional teams, cross-functional partners, and QA teams, overseeing project schedules, scope, budget, progress, risks, issues, key performance indicators, and findings.
  • Facilitate continuous improvement efforts and implementation of best practices.
  • Define reporting metrics and create data-based visuals to provide insights to business and technology teams. Facilitate team and department meetings to provide updates, share information, train, influence change, and reach effective decisions.
  • Collaborate with development leads and provide high-value, quality-related services to the products and areas assigned.
  • Provide support and leadership to the assigned team, ensuring their performance is managed effectively and fostering a productive, positive, collaborative work culture.
  • Champion efforts that build synergy, trust, collaboration, and inclusivity within the organization. Own and manage relationships with key partners, resources, colleagues, and leaders ensuring transparency around critical decisions and trade-offs.
  • Ensure requirements and risks are consistently addressed throughout the software development life cycle (SDLC).
  • Create, monitor, and control metrics impacting product and team quality, analyzing product quality and usability, associated system limitations, and reporting on risk.
  • Review Key Performance Indicators (KPIs) regularly and collaborate with leadership on shifting work or resources to promote test quality, software development best practices, and enhanced customer experience.
  • Provide resources and assistance and oversee adherence to the master test plans for products. Contribute to the long-term QA vision and facilitate communication with stakeholders.
Requirements:
  • Minimum 5 years experience in QA, Engineering, Product/Program Management or a similar role is required.
  • Experience performing as a scrum master, product owner, or program manager in the team following Scrum or Kanban methodology.
  • Experience leading teams or projects where there is a direct or indirect leadership role.
  • High School diploma or equivalent required. Bachelors Degree in a related field preferred.
  • Ability to follow defined project management processes, organize software development teams, establish a welcoming working environment (office and remote).
  • Knowledge of Confluence, JIRA, Microsoft Office apps (including Project and Visio).
  • Experience in coaching scrum teams and stakeholders on new ways of working, including known methodologies and new trends in software development and project management.
  • Ability to solve unexpected problems, prioritize work for a cross-functional team, identify and mitigate risks in a fast-paced environment.
  • Excellent verbal and written communication skills. Ability to tailor presented information for the appropriate audience.
Pluses:
  • Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
  • Experience with software development and testing methodologies and tools.
  • IT or software testing certifications.
  • Coding knowledge: XML/HTML, JavaScript, Python, Java, C/C++/C#, SQL.
  • Certifications: PMP, Scrum Master and/or Product Owner, ISTQB.
  • Familiarity with Blizzard Entertainment line of products and services.
  • High level of gaming knowledge and/or skill.
  • Passion for Blizzard's line of products and services.
About Blizzard Entertainment:

Blizzard Entertainment is a premier developer and publisher of entertainment experiences. We are known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft. Our company has created some of the industry's most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. We engage tens of millions of players around the world with titles available on PC via, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

About Our World:

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology, and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty, World of Warcraft, Overwatch, Diablo, Candy Crush, and Bubble Witch. Our combined entertainment network delights hundreds of millions of monthly active users in countries, making us the largest gaming network on the planet.

We provide a suite of benefits that promote physical, emotional, and financial well-being for Every World - we've got our employees covered. The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide. Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do. We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

We provide a suite of benefits that promote physical, emotional, and financial well-being for Every World - we've got our employees covered. Subject to eligibility requirements, the Company offers comprehensive benefits including:

  • Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
  • (k) with Company match, tuition reimbursement, charitable donation matching;
  • Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
  • Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
  • If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

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