Quality Assurance Program Manager

2 weeks ago

Irvine, California, United States Blizzard Entertainment Full time

Key Responsibilities

  • Oversee quality assurance initiatives and programs across various products and platforms, ensuring thorough execution and reporting of all deliverables, workflows, and stakeholder relationships.
  • Support and manage projects in collaboration with regional teams, cross-functional partners, and QA teams, while monitoring project timelines, scope, budget, progress, risks, issues, and key performance indicators.
  • Drive continuous improvement initiatives and the adoption of best practices within the organization.
  • Establish reporting metrics and develop data-driven visuals to provide insights to both business and technology teams. Lead team and departmental meetings to share updates, disseminate information, train personnel, influence change, and facilitate effective decision-making.
  • Work closely with development leads to deliver high-quality, value-added services to assigned products and areas.
  • Provide guidance and leadership to the assigned team, ensuring effective performance management and fostering a collaborative, positive work environment.
  • Promote efforts that enhance synergy, trust, collaboration, and inclusivity within the organization. Manage relationships with key partners, resources, colleagues, and leaders, ensuring transparency regarding critical decisions and trade-offs.
  • Ensure that requirements and risks are consistently addressed throughout the software development life cycle (SDLC).
  • Create, monitor, and control metrics that impact product and team quality, analyzing product quality and usability, associated system limitations, and reporting on risk.
  • Regularly review Key Performance Indicators (KPIs) and collaborate with leadership to adjust work or resources to enhance test quality, software development best practices, and customer experience.
  • Provide resources and support while overseeing adherence to master test plans for products. Contribute to the long-term vision for quality assurance and facilitate communication with stakeholders.
  • Perform additional duties as assigned.

Qualifications

  • At least 5 years of experience in QA, Engineering, Product/Program Management, or a related field is required.
  • Experience in roles such as scrum master, product owner, or program manager within teams utilizing Scrum or Kanban methodologies.
  • Proven experience leading teams or projects with direct or indirect leadership responsibilities.
  • A High School diploma or equivalent is required; a Bachelor's Degree in a related field is preferred.
  • Ability to adhere to established project management processes, organize software development teams, and create a welcoming work environment (both in-office and remote).
  • Familiarity with Confluence, JIRA, and Microsoft Office applications (including Project and Visio).
  • Experience coaching scrum teams and stakeholders on innovative working methods, including established methodologies and emerging trends in software development and project management.
  • Strong problem-solving skills, with the ability to prioritize tasks for a cross-functional team and identify and mitigate risks in a dynamic environment.
  • Excellent verbal and written communication skills, with the ability to tailor information for various audiences.

Preferred Qualifications

  • Comprehensive understanding of the Software Development Life Cycle (SDLC), particularly QA processes in agile and waterfall development settings.
  • Experience with software development and testing methodologies and tools.
  • IT or software testing certifications.
  • Knowledge of programming languages such as XML/HTML, JavaScript, Python, Java, C/C++/C#, SQL.
  • Certifications such as PMP, Scrum Master, and/or Product Owner, ISTQB.
  • Familiarity with Blizzard Entertainment's products and services.
  • A high level of gaming knowledge and/or skill.
  • A passion for Blizzard's product offerings.

Company Overview

Blizzard Entertainment, a division of Activision Blizzard, is renowned for its iconic video game franchises including Warcraft, Overwatch, Diablo, and StarCraft. With a legacy of creating critically acclaimed games over the past 30 years, Blizzard engages millions of players worldwide across multiple platforms.

As one of the largest interactive entertainment companies globally, Activision Blizzard is at the forefront of media, technology, and entertainment, home to beloved franchises such as Call of Duty, World of Warcraft, and Candy Crush. Our diverse teams thrive in an inclusive environment, fostering a culture where everyone can contribute to creating epic entertainment experiences.

We are committed to providing a suite of benefits that support the physical, emotional, and financial well-being of our employees.

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