Support Technician

4 days ago


Melville, New York, United States Vertilocity Full time
Job Summary

We are seeking a highly skilled Support Technician to join our team at Vertilocity. As a Support Technician, you will be responsible for providing technical assistance and support to our clients. This is a full-time position that requires a strong technical background and excellent communication skills.

Key Responsibilities
  • Provide technical support and assistance to clients via phone, email, and remote access.
  • Monitor and manage system alerts and notifications, and respond accordingly.
  • Support technical issues involving Microsoft's core business applications and operating systems.
  • Support disaster recovery solutions and installation and configuration of workstations.
  • Configure users in Microsoft Domain Environment and provide essential technical support at the network level.
  • Install and configure a variety of Line of Business Applications and support print quality and printer networking issues.
  • Improve customer service, perception, and satisfaction by providing fast turnaround of customer requests.
  • Work effectively in a team and communicate effectively with the Manager and other team members.
  • Escalate service requests that require Senior-level support and enter time and expenses as they occur.
  • Understand Vertilocity's internal processes by completing assigned training materials and enter all work as service incidents as it occurs.
  • Maintain system documentation and communicate with customers keeping them informed of incident progress.
Requirements
  • Demonstrated ability to solve problems and quickly learn new technology.
  • Responsible, professional, and motivated individual with 1+ years of experience in information technology.
  • Experience with PSA and RMM tools and a technical degree in an IT-related field or equivalent work experience.
Benefits
  • Unlimited PTO, medical, dental, vision, and 401k benefits.
  • Salary is highly competitive and based on an individual's experience, region of employment, and recognized personal achievements and certifications.


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