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Loan Processing Coordinator

2 months ago

Reno, Nevada, United States Guild Mortgage Full time

The Loan Processing Coordinator is essential to the operational framework of our organization, assisting loan originators in assembling comprehensive loan documentation for submission. This position encompasses responsibilities from Lead to Contract.

Key Responsibilities

Lead to Contract Responsibilities:

  • Support loan originators in scheduling appointments with potential and existing clients.
  • Ensure timely follow-up on new leads within 20 minutes, aiming for a 35% conversion rate from lead to appointment.
  • Provide administrative assistance by managing various client databases (lead tracker, MyCircle, Zillow, etc.) and sending online pre-qualification links to new clients on behalf of the originator.
  • Prepare web applications and assist with administrative tasks, including updating credit reports and AUS findings for licensed team members.
  • Coordinate and confirm appointments for the originator while managing their calendar effectively.
  • Send thank-you notes to referral sources and new clients as a gesture of appreciation.
  • Act as a liaison for clients and referral sources, keeping them informed throughout the loan process while adhering to Guild's SAFE Act and Consumer Privacy policies.
  • Conduct credit checks on loans assigned to the originator.
  • Request status updates from pre-approved clients and referral sources through scheduled calls.
  • Reach out to expired pre-approved clients to collect necessary documentation for updating pre-approval letters.
  • Assist in marketing efforts by coordinating, creating, obtaining compliance approval, tracking, and distributing promotional materials as required.
  • Oversee monthly compliance-approved email marketing campaigns directed at real estate agents.
Additional Responsibilities:
  • In accordance with Guild's SAFE Act policy, gather supporting documentation from clients to facilitate pre-approval processes.
  • Maintain relationships with referral sources through prompt responses and exceptional customer service.
  • Stay informed about company-approved programs and software systems; implement and execute new systems for the team and clients.
  • Address customer inquiries regarding active loans and loan application statuses.
  • Provide clerical and administrative support as needed.
  • In compliance with company policy and investor guidelines, this role does not involve submitting documents to underwriting or assisting borrowers with application completion or document explanations.
  • Serve as the primary point of contact for clients, ensuring they are informed throughout the loan process.
  • Assist the originator in obtaining accurate and thorough loan applications.
  • Analyze clients' credit and financial situations to recommend suitable loan products.
  • Price loans according to Guild's policies and communicate fees to the operations team.
  • Discuss product features with clients.
Qualifications:
  • High school diploma or equivalent preferred, with at least one year of experience in mortgage lending or a related field.
  • No active MLO licensing is required.
  • Ability to manage multiple tasks with strong attention to detail and organizational skills.
  • Exhibit a sense of urgency and responsiveness in all tasks.
  • Commitment to delivering exceptional customer service.
  • Demonstrated patience and professionalism in interactions with both internal and external stakeholders.
  • Proficiency in data entry, PDF software, Microsoft Word, and Excel is essential.
  • Strong verbal and written communication skills, along with basic math skills.
  • Ethical approach with a commitment to company values.
Supervision:
  • No direct or indirect reports.
  • Utilizes low levels of independent judgment and discretion in decision-making; executes standard job responsibilities with minor variations and escalates complex issues for guidance.
Requirements:
  • Travel: 0%
  • Physical: Primarily sedentary work; mobility within an office environment.
  • Manual Dexterity: Frequent use of computer keyboard and mouse.
  • Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation; regularly required to perceive, distinguish, and interpret information received visually and through audio.
  • Environmental: Office environment with no significant exposure to adverse conditions.

Guild Mortgage Company offers a supportive work environment, competitive compensation, and an excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD, and a 401(k) plan with employer matching.

Guild Mortgage Company is an Equal Opportunity Employer.

This position is eligible for incentive compensation.

Compensation ranges from $16 to $27 per hour, influenced by various factors including local and federal minimum wage requirements, education, experience level, and geographical location.