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Senior Account Executive

2 months ago

Alsip, Illinois, United States Accord Carton Full time

Job Type: Full-time

Description:

As a Senior Account Executive at Accord Carton, you will represent our company in all interactions with both internal and external customers. This includes initiating and maintaining long-term relationships with various functional groups at assigned and developed accounts. You will work with our team members within company policies and guidelines in a focused way to serve customers satisfactorily and profitably. The ability to work with little guidance and/or direction is essential.

Candidate will need to reside in one of the following states: IL, NY, NJ, PA, MD, VA

(Please note that no relocation assistance is provided for this role.)

Responsibilities & Duties:

  • Be a primary day-to-day commercial point of contact for any account assignments.
  • Develop and implement systems, touchpoints, reports, guidelines, and processes to keep customer business organized and performing as needed.
  • Coordinate and update tailored presentation material(s) encompassing all Accord Carton capabilities.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis.
  • Proactively identify and research potential leads through various sources, including online research, industry-specific databases, and market analysis.
  • Initiate contact with potential clients through business development outreach and strategic partnerships.
  • Develop regular reports and communications with customers on critical business metrics.
  • Know and understand customer requirements and needs and support internal teams with this information.
  • Coordinate and collaborate closely with customer service to ensure the best customer experience.
  • Coordinate Accord Carton resources (i.e., marketing, technical, operations, graphics, customer service) to provide value-added services and support to accounts.
  • Use CRM and ERP (Epicor) as core tools of the position.
  • Provide or coordinate technical assistance in resolving issues with Accord Carton cartons at customer facilities as needed.
  • Support the needs of Accord Carton internal stakeholders, plant and operational leaders, customer service team, demand and capacity planning team, and finance team.

Requirements:

  • Bachelor's degree preferred.
  • Five or more years of demonstrated sales, customer service, or related experience, preferably in the folding carton segment or equivalent.
  • Knowledge of Excel and working with spreadsheets, pricing matrices, specification documents, and online bidding portals.
  • Strong understanding of equipment and technology profiles, capabilities, metrics, and carton production process.
  • Excellent communication skills, both written and verbal.
  • Strong critical thinking and negotiation skills.
  • Strong planning and organizational skills.
  • Comfort with collecting, analyzing, and interpreting data.
  • Proficiency in Microsoft Office.
  • Ability to work independently and influence outcomes with Senior Level Leadership.
  • Demonstrated knowledge of company services/products/capabilities.
  • Proficiency in running meetings and formal presentations.