Customer Service Representative

3 weeks ago

Plano, Texas, United States Brown & Brown Full time
Customer Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. We are seeking a Customer Service Representative to join our team in Plano, TX, where you will be responsible for assisting callers with inquiries, complaints, or problems and providing an accurate and efficient response.

Key Responsibilities:
  • Handle a high volume of inbound calls and create a positive experience for each caller.
  • Professionally handle all incoming calls from claimants or medical providers and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather customer information and then assess and fulfill customer needs.
  • Provide a complete and accurate response to all questions.
  • Document all calls and any follow-up actions.
Requirements:
  • High school diploma or equivalent and one to three years experience in a similar position and/or an equivalent combination of education and experience.
  • Previous call center experience preferred.
  • Proficient with MS Office, specifically Outlook, Word, and Excel.
  • In-depth knowledge of medical insurance policies and schedule of benefits.
  • Excellent written and oral communication and interpersonal skills.
  • High-level typing skills.
  • Ability to remain calm in stressful situations.
  • Ability to maintain a high level of confidentiality.

We offer a benefits and compensation package that meets today's most important needs, including competitive pay based on experience, a challenging and stimulating career that provides growth and development, group medical, dental, vision, life, and disability benefits, paid time off, and a 401(k) retirement plan.

We are an Equal Opportunity Employer and take pride in the diversity of our team. We seek diversity in our applicants and are committed to creating an inclusive work environment.

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