Center Operations Manager

5 days ago

Wilmington, Delaware, United States ImmunoTek Bio Centers, LLC Full time
Job Title: Center Manager

Job Summary:

We are seeking a highly motivated and experienced Center Manager to join our team at ImmunoTek Bio Centers, LLC. As a Center Manager, you will be responsible for overseeing the daily operations of our plasma donation center, ensuring compliance with regulatory requirements, and maintaining a safe and efficient work environment.

Key Responsibilities:

  • Manage all aspects of the center, including employee relations, donor retention, production goals, and financial targets.
  • Ensure compliance with federal, state, and local regulations, as well as company-specific policies and procedures.
  • Emphasize the importance of safety training and working safely, and monitor employees to ensure work practices are performed safely.
  • Recruit donors by promoting the center's operations within the community and implementing special incentive programs to recruit and retain donors.
  • Maintain a clean and efficient work environment, and ensure sufficient operating supplies are available as needed.
  • Monitor marketing and advertising efforts to ensure effective execution of programs for desired results.
  • Ensure collected products and samples are stored and maintained under established regulations and standard operating procedures.
  • Maintain confidentiality of all employee, donor, and center information.
  • Work collaboratively with employees, peers, and management to achieve business goals, and communicate continuously and resolve conflicts proactively.
  • Provide timely feedback on performance and initiate disciplinary action when necessary.
  • Conduct and facilitate performance evaluations for center staff.
  • Direct and monitor the performance of outside vendors.
  • Ensure equipment is maintained, validated, and available to achieve maximum donor flow.
  • Ensure plasma shipments are ready for pick up at the scheduled time and date.
  • Ensure responsible staff members are on call for freezer response 24 hours per day, seven days a week.
  • Develop a mechanism for feedback from donors regarding customer service.
  • Ensure center internal audits are executed on a routine basis and that corrective actions are completed in the allotted timeframe.
  • Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.

Qualifications:

  • High school diploma or equivalent required.
  • Bachelor's degree in Business, Healthcare Administration, or related area preferred.
  • Minimum of three (3) years in a regulated industry and (1) year managerial experience.

Requirements:

  • Strong verbal and written communication skills.
  • Must have above average problem-solving and decision-making abilities.
  • Proficiency with computers.
  • Must have explicit attention to detail.
  • Must have excellent analytical skills, organization skills, and follow-up.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals.
  • Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Work Environment:

  • Typical work environment with moderate noise level.
  • May be exposed to freezing temperatures for short periods of time.
  • Occupational exposure to bloodborne pathogens.

Disclaimer:

This job description is construed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.

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