Assistant Rooms Manager
4 weeks ago
The World Equestrian Center is seeking an experienced Assistant Rooms Division Manager to oversee the daily operations of the rooms department. The ideal candidate will have a strong background in hotel housekeeping and guest services, with excellent communication and leadership skills.
Key Responsibilities:
- Supervise daily housekeeping and guest services shift operations to ensure compliance with all policies, standards, and procedures.
- Manage and inspect all areas to ensure they are maintained in a clean and safe condition.
- Supervise staffing levels and create schedules to meet guest service, operational needs, and financial objectives.
- Create and implement training programs for new and existing team members.
- Participate in the recruiting, interviewing, hiring, and retention of department team members.
- Ensure property policies are administered fairly and consistently.
- Demonstrate and promote a safe and secure environment for guests and team members.
- Solicit employee feedback and review employee satisfaction results.
- Participate in an on-going employee recognition and development program.
- Maintain a positive relationship and continuous communication with leadership at area hotels.
- Handle and respond to guest concerns in a timely manner.
- Conduct monthly department meetings and daily stand-up meetings.
Requirements:
- High School diploma or equivalent.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
- Excellent communication skills.
- Flexible availability to include weekends.
- Previous hotel housekeeping or guest services supervisory experience required.
The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment.
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