Senior Manager Product Manager, Support Systems, Social Media Customer Service
3 weeks ago
We are seeking a highly skilled and experienced Product Management Leader to join our Social Media Customer Service (SMCS) organization. As a key member of our team, you will be responsible for leading the development and delivery of a roadmap that assists millions of customers and thousands of associates across the world.
Key Responsibilities- Lead a team of three to five individual contributors to build and deliver a roadmap that assists millions of customers and thousands of associates across the world.
- Work with business stakeholders to build a long-term strategy that delivers against shared goals and scales support for the future.
- Support with process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between the effort to implement and the impact on the customer and associates.
- Collate customer and associate research to think differently about the social media opportunity today and how customers are going to be contacting tomorrow.
- Manage the relationship between Amazon and third-party tool providers, including the development and negotiation of the contracts needed to manage social media support.
Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- Bachelor's degree or equivalent experience
- 7+ years of managing, analyzing and communicating results to senior leadership experience
- 10 years product management experience working cross-functionally with tech and non-tech teams
- Experience managing people
- Experience delivering projects within scope, time, budget and quality
- Experience managing and negotiating with third-party service providers
- Knowledge and passion for either customer service or social media
- Lean/Six Sigma experience
-
Seattle, Washington, United States Amazon Services LLC Full timeAbout the RoleWe are seeking a seasoned product management leader to join our Social Media Customer Service (SMCS) organization. As a Senior Manager, Product Manager, Support Systems, Social Media Customer Service, you will be responsible for leading a team of product managers to build and deliver a roadmap that assists millions of customers and thousands of...
-
Seattle, Washington, United States Amazon Services LLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Product Management Leader to join our Social Media Customer Service (SMCS) organization. As a key member of our team, you will be responsible for leading the development and delivery of a roadmap that supports millions of customers and thousands of associates across the world.Key...
-
Seattle, Washington, United States Amazon Services LLC Full timeAbout the RoleWe are seeking a highly experienced Product Management Leader to lead our Social Media Customer Service team. As a key member of our organization, you will be responsible for developing and executing a long-term strategy that delivers exceptional customer experiences across social media channels.Key responsibilities include:Leading a team of...
-
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Product Manager to join our Social Media Customer Service (SMCS) team at Amazon. As a Product Manager, you will be responsible for developing and delivering a roadmap that enables tens of thousands of associates around the globe to provide support to millions of customers.You will work closely with business...
-
Product Manager
4 weeks ago
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Product Manager to join our Social Media Customer Service (SMCS) team at Amazon. As a Product Manager, you will be responsible for developing and delivering a roadmap that enables tens-of-thousands of associates around the globe to provide support to millions of customers.Key ResponsibilitiesDevelop and deliver a...
-
Seattle, Washington, United States Amazon Services LLC Full timeAbout the RoleWe are seeking a seasoned product management leader to join our Social Media Customer Service (SMCS) organization. As a key member of our team, you will be responsible for leading a team of product managers to develop and deliver a roadmap that supports millions of customers and thousands of associates across the globe.Key ResponsibilitiesLead...
-
Senior Social Media Marketing Manager
2 weeks ago
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly experienced Senior Social Media Marketing Manager to join our team at Amazon. As a key member of our Brand Advertising and Global Social Media Team, you will be responsible for developing and executing social media strategies that drive top-of-mind awareness of AWS and shape the perception of the brand worldwide.Key...
-
Senior Social Media Marketing Manager
2 weeks ago
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Social Media Marketing Manager to join our team at Amazon. As a key member of our marketing team, you will be responsible for developing and executing a comprehensive social media strategy that drives engagement and growth across our platforms.Key ResponsibilitiesDevelop and execute a...
-
Senior Social Media Marketing Manager
4 weeks ago
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Social Media Marketing Manager to join our team at Amazon. As a key member of our marketing team, you will be responsible for developing and executing a comprehensive social media strategy that drives engagement and growth across our social media platforms.Key ResponsibilitiesDevelop and...
-
Senior Social Media Marketing Manager
2 weeks ago
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Social Media Marketing Manager to join our team at Amazon. As a key member of our marketing team, you will be responsible for developing and executing social media strategies that drive engagement and growth across our platforms.Key ResponsibilitiesDevelop and execute social media...
-
Social Media Manager
2 weeks ago
Seattle, Washington, United States Aquent Full timeJob Title: Social Media ManagerWe are seeking a highly skilled Social Media Manager to join our team at Aquent Talent. As a key member of our marketing team, you will be responsible for developing and implementing a comprehensive social media strategy that aligns with our business goals and objectives.Key Responsibilities:Develop and execute a social media...
-
Seattle, Washington, United States Amazon Full timeJob DescriptionAmazon is seeking a Senior Product Marketing Manager to join our Media and Entertainment team. As a key member of our team, you will be responsible for developing and executing marketing strategies to drive growth and adoption of our cloud services in the media and entertainment industry.Key Responsibilities:Craft and develop compelling...
-
Senior Manager, Social Media Community Lead
3 weeks ago
Seattle, Washington, United States VML South Africa Full timeSenior Manager, Social Media (Community Management)We are seeking a highly skilled Senior Manager, Social Media (Community Management) to join our team at VML. As a key member of our social media team, you will be responsible for planning, coordinating, and executing a brand's social content and programs.Key Responsibilities:Monitor and assess social media...
-
Social Media Content Manager
4 weeks ago
Seattle, Washington, United States Aquent Full timeJob Title: Social Media ManagerWe are seeking a highly skilled Social Media Manager to join our team at Aquent Talent. As a Social Media Manager, you will be responsible for developing and implementing a comprehensive social media strategy that aligns with our client's goals and objectives.Key Responsibilities:Develop and execute a social media strategy that...
-
Social Media Manager
4 weeks ago
Seattle, Washington, United States RH Strategic Full timeJob OpportunityRH Strategic is seeking a highly skilled and experienced Social Media Manager to join our team. As a key member of our digital communications team, you will be responsible for creating and implementing effective social media strategies that align with our business goals and objectives.Key Responsibilities:Develop and execute social media plans...
-
District Manager
2 months ago
Seattle, Washington, United States District Manager Full timeJob SummaryWe are seeking a highly skilled District Manager to lead our restaurant operations and drive sales growth. As a key member of our management team, you will be responsible for overseeing the performance of multiple locations and ensuring exceptional customer service.Key ResponsibilitiesFinancial PerformanceWork closely with management teams to...
-
Seattle, Washington, United States Amazon Full timeJob SummaryWe are seeking a seasoned Senior Marketing Manager to join our Social Advertising team at Amazon. The ideal candidate will have a proven track record of creating successful automated advertising programs, executing well-structured tests, and scaling up successful strategies.The Social Advertising team is focused on leveraging all viable social...
-
Social Media Specialist
2 weeks ago
Seattle, Washington, United States Aquent Full timeJob Title: Social Media & Influencer Marketing SpecialistJob Summary:We are seeking a highly skilled Social Media & Influencer Marketing Specialist to join our dynamic Brand Marketing team. The ideal candidate will have a deep understanding of social and influencer marketing, with the ability to develop and execute effective marketing strategies that drive...
-
Seattle, Washington, United States Amazon Full timeProduct Marketing Manager for Media and Entertainment Industry Job DescriptionWe are seeking a skilled Product Marketing Manager to join our team in the Media and Entertainment industry. As a Product Marketing Manager, you will be responsible for developing and executing marketing strategies to promote our cloud solutions to media and entertainment...
-
Seattle, Washington, United States Highwire Full timeAbout UsHighwire is a modern strategic communications and digital marketing agency that empowers disruptive companies to thrive in a rapidly changing world. Our team of experts helps high-growth technology companies and established brands reinvent themselves through innovative storytelling and digital marketing strategies.Job DescriptionWe are seeking a...