RN Clinical Patient Experience Educator

6 days ago

Calhoun, Georgia, United States AdventHealth Full time
Job Summary

The Clinical Patient Experience Educator - RN is a professional educator, consultant, and resource person for staff and management at AdventHealth. This role requires knowledge of current theoretical approaches to patient care and the ability to examine and apply relevant concepts.

Key Responsibilities
  • Assists with assessment of educational needs in clinical areas
  • Researches literature and facility policy to align educational efforts with organizational goals and evidence-based practice guidelines
  • Develops and delivers educational content aligning with the Education Department and organization's goals and initiatives
  • Facilitates scheduled educational activities/inservices and provides just-in-time training on patient care units as opportunities arise
  • Maintains accurate and organized records of learning activities
  • Assists Education Manager in ongoing development of overall education plan and specific initiatives for the organization
  • Assists Nurse Leaders with Nurse Leader Visits as needed in the Inpatient, ED, and Surgery settings
  • Serves as a problem-solver to ensure patients' and guests' needs are appropriately addressed and/or assists in facilitating communication to the correct individual who can address their expressed concerns
  • Provides immediate service recovery using the ACT Recovery Model as needed under the guidance of the Supervisor. Communicates these instances to the Supervisor and follows up with Risk Management as needed.
  • Reports complaints, grievances, and events out of the ordinary in the Origami application
  • Identifies opportunities to improve the patient and their families' experience with the Organization, aimed at preventing events that have a negative impact on patient care
  • Assists in education/trainings and patient experience initiatives identified in the Patient Experience Peer Review Committee under the direction of Supervisor
  • Assists in compiling/disseminating Patient Experience data from Press Ganey for staff and physicians
  • Exemplifies the spirit and mission of AdventHealth
  • Daily contact with patients, physicians, and employees. May be involved in delicate, sensitive, and controversial issues. Must use diplomacy and tact when dealing with others. Demonstrates the ability to maintain good relationships, face-to-face and over the phone. Must comply with proper phone etiquette.
  • Assists with entering new employees and assigning direct reports in the MyRounding application as needed
  • Assists with discharge follow-up calls as needed
Qualifications
  • Associate's degree in Nursing
  • Equivalent of 3-5 years full-time hospital-based nursing (direct patient care)
  • Experience with conflict resolution and the art of apology
  • Professional licensure of Registered Nurse in state of Georgia
  • BLS certification
Preferred Qualifications
  • Bachelor's Degree in Nursing
  • Patient care experience in a variety of clinical specialties in the hospital setting
  • Critical Care Nursing/Emergency experience
  • Instructional or related experience delivering educational content to adults
  • Additional studies in healthcare administration, marketing, and communications or equivalent experience in customer service
AdventHealth is an Equal Opportunity Employer

The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience, and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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