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Automotive Collision Center General Manager
2 months ago
Benefits and Perks
- Opportunities for Career Advancement
- Paid Time Off and Health Care Benefits
- Competitive Salary Structure
Position Summary
Are you prepared to elevate your career in the automotive sector? Our bustling collision center is in search of a dedicated General Manager to lead and inspire our skilled team of professionals.
The ideal candidate will possess a proven history of effective management roles, with a minimum of three years of relevant experience, and a strong commitment to achieving success with integrity.
In this role, you will manage daily operations and collaborate with sales and service leaders to establish ambitious yet attainable objectives. We provide a competitive base salary along with performance-based incentives—when our collision center thrives, so do you. If you have experience in collision center management and exceptional communication abilities, we encourage you to consider this opportunity.
Key Responsibilities
- Oversee daily operations, promptly address customer concerns, and ensure satisfaction metrics are achieved.
- Recruit, hire, and train service managers, parts managers, and estimators to meet profitability targets.
- Participate in management meetings and foster positive relationships with owners, managers, and staff to develop effective processes.
- Implement growth strategies that align with the objectives of the automotive group by carefully analyzing profit and loss.
- Set goals and objectives for the department and work diligently to achieve them.
- Hire, train, motivate, and evaluate the performance of all collision center staff.
- Prepare and manage an annual operating budget for the collision center.
- Direct and schedule the work of all collision center personnel.
- Establish and maintain strong relationships with insurance adjusters.
- Build and maintain customer relationships to encourage repeat and referral business.
- Monitor technicians' productivity reports and corresponding payroll records.
- Provide accurate estimates on costs and time required for repairs.
- Follow up on parts orders to ensure availability.
- Oversee the progress and completion of vehicles in the shop, ensuring adherence to repair and safety protocols.
- Maintain high standards of service quality and minimize comebacks by conducting periodic checks of completed jobs.
- Ensure the quality of completed work meets expectations.
- Address customer complaints in accordance with established guidelines.
- Manage documentation to ensure all records are complete, accurate, and properly filed.
- Prepare final billing for completed repair orders.
- Oversee accounts receivable for repair work.
- Stay informed about and comply with all federal, state, and local regulations affecting collision center operations, including hazardous waste disposal and safety standards.
- Ensure proper safety equipment is available and utilized correctly.
- Facilitate technical training and arrange for staff to attend relevant training programs as needed.
- Monitor the maintenance of equipment and tools to ensure long-term usability and value.
- Stay updated on new tools and equipment available and recommend purchases as necessary.
- Ensure cleanliness in work areas and customer waiting areas.
- Maintain a professional appearance.
- Perform other related tasks as assigned.
Qualifications
- A Bachelor's degree is preferred but not mandatory; a high school diploma or GED equivalent is required.
- A minimum of three years of experience in a managerial role within a dealership or automotive group is essential.
- Knowledge of the automotive industry and current trends is necessary.
- Possession of a valid driver's license and a satisfactory driving record to operate dealership-owned vehicles.
- Strong communication skills, proven leadership experience, and the ability to interpret financial statements are crucial for success.